Customer Service Supply Chain

Joseph D. Gould

**** ******* ***** - ***********, ******** 49426

Phone: 616-***-**** Cellular: 810-***-**** Email:

**********@*****.***

Professional Summary

. Experience with planning and forecasting in both production and

retail environments.

. Achieved reduction in site inventory of $7.5+ million through

improved processes related to purchased part scheduling, cycle

counts, annual physical inventory, scrap and excess and obsolete

inventory

. Comprehensive knowledge of supply chain management in both domestic

and international markets.

. Experienced with business process creation, documentation and

improvement.

. Participated / facilitated numerous continuous improvement projects

resulting in reduced site inventory, increased efficiency in

scheduling and streamlined workforce staffing.

. Experienced with capacity planning across multiple facility

distribution network.

. Extensive experience leading and working across functional areas and

team settings.

Career History

Meijer Corporation June 2007 to Present

Supply Chain Planner Meijer Corporate Office - Grand Rapids, Michigan

. Achieved $11+ million in corporate savings through forward buy

analyses, efficiency bracket evaluations, distributor consolidations

and other product flow projects.

. Worked cross-functionally on mapping entire supply chain network,

identifying costs and constraints related to inbound transportation,

distribution center capacities and outbound transportation.

. Responsible for development, documentation, implementation and

training of business process related to product flow, inventory

reduction and other supply chain related analysis.

. Capacity planning for corporate-owned distribution centers.

. Focused on improvement opportunities to increase in-stock, optimize

inventory utilization and reduce overall supply chain costs.

. Responsible for project tracking and change management as new

initiatives are implemented.

. Continuing education through supply chain forums such as AMR and

Accenture's Supply Chain Academy.

. Worked in collaboration with Senior Management to build exit

strategies on aged inventory.

. Experienced with data mining, extraction and manipulation.

Delphi Corporation July 2000 to June 2007

Senior Inventory & Systems Analyst Delphi - Flint, Michigan

. SAP Super User responsible for supporting site Production Control

departments and all activities related to inventory and material

movement including production scheduling, purchased part planning and

scheduling, shipping, receiving, annual physical inventory, scrap,

cycle counts, training and audits.

. Accountable for ensuring the accuracy of corporate MRP system, SAP

(MM, PP and SD modules) as well as providing supervision and training

for all production planners, material expeditors and shipping /

receiving clerks for entire Flint East Site.

. Reduced site inventory by $7.5+ million through improved processes

related to cycle counts, annual physical inventory, scrap and excess

and obsolete inventory.

. Implement new processes and procedures related to inventory reduction

and improvement.

. Help facilitate ramp-up and build-out planning site wide as needed.

. Adhere to and support Sarbanes Oxley section 404, by supporting

Delphi corporate and SAP processes for testing, remediation,

monitoring and reporting controls to site team leaders.

Project Manager Delphi - Troy, Michigan

. Supported seat belt engineering group with launch activities from

sourcing agreement through start of production.

. Provided direction and oversight of cross-functional team including

Sales, Engineering, Finance, Purchasing, Quality and Manufacturing.

. Areas of focus included project and budget reviews, project

timelines, project reviews, facilitation of weekly meetings,

procurement, production scheduling and delivery of prototype and pre-

production inventory builds.

. Develop analysis and reports for program profitability and present to

senior management.

. Served as the primary interface with the customer from award of

business thru SOP.

Financial Analyst Delphi - Troy, Michigan

. Global contact for day-to-day maintenance of financial legacy systems

and reconciliation of divisional balance sheet accounts.

. Responsible for documentation, tracking and entry of balance sheet

adjustments.

. Financial department specialist and trainer for SAP (FI module) end

users.

. Global contact for account reconciliations and lead contact for

monthly and quarterly audits.

. Responsible for month-end close and reporting.

. Prepared and presented reports to management and executive staff.

Production Control & Logistics,

Customer Service Supervisor Delphi - Troy, Michigan

. Supported the Powertrain division's Production Control department as

SAP Super User (SD module).

. Responsible for selection, training and day-to-day supervision of

customer service and order processing staff.

. Developed work and training schedules - conducted performance

appraisals for customer service staff.

. Successfully lead 4 full life-cycle implementations as site lead then

migrated into training role responsible for training SAP Power Users

that supported other Delphi divisions as well as the corporate

trainer for SAP Order-to-Cash end users.

. Tracked, reported and corrected customer EDI errors.

. Primary contact for price discrepancy reporting, investigation and

resolution through daily interaction with Sales Account Managers and

Finance Department to implement global processes related to order

processing, customer service and price reviews.

Production Control & Logistics,

Customer Service Representative Delphi - Troy, Michigan

. Responsible for supporting 24 manufacturing sites throughout the

U.S., Canada and Mexico for Powertrain division through input and

tracking of customer orders within divisional MRP system.

. Acted as a liaison between customers in Asia, Europe and South

America and North American production facilities.

. Participated in customer visits, reviews and development of customer

satisfaction metrics for group.

. Functional responsibilities grew to include system specialist and

trainer for department.

Auto-Owners Insurance May 1998 to June 2000

Associate Actuary

. Tracked and analyzed loss data and market trends.

. Developed forecasts for sales and loss exposures for future renewal

cycles.

. Analyzed and developed proposals for automobile insurance rates,

relativities, discounts and surcharges.

. Worked with underwriting staff on development of new programs,

discounts and group offers.

. Conducted rate review meetings with executive board.

. Trained new associates. Facilitated departmental meetings.

. Composed and submitted rate and rule filings to appropriate state

agencies.

Education, Training and Affiliations

Master of Science in Administration B.S. in Actuarial Science;

Minor in Insurance

Central Michigan University Ferris State University

Cumulative GPA 3.97 Cumulative GPA 3.97

Graduated, August 2005 Graduated with "Highest Distinction", May

1998

Karrass Effective Negotiating Seminar - Completed April, 2010

Gamma Iota Sigma - Professional Insurance Fraternity

Treasurer, Vice-President and President - Ferris State University

Chapter

Pre-Undergraduate / Undergraduate Work History - May 1988 to May 1998

100% self funded degree Ferris State University. While attending Ferris

State University full-time, held various positions at university in

addition to internships in the construction and insurance industries.

Technical Expertise

Windows XP, 2000, 1998, Access, Excel, Power Point, Project, Outlook, Word,

OneNote, SAP (SD, MM, PP, FI modules), SharePoint, Lotus Notes, Visio,

Micro Strategy, BI Query, Minitab, CICS, Manugistics, Word Perfect, Lotus 1-

2-3, Data Ease, MapInfo, GES (Global Engineering System), MGO (Material

Global Optimization System), SSS (Sales Support System), GPDS (Global

Product Description System), REDIS (Released Engineering Document Image

System) and CSIDS (Corporate Supplier Identification Source).

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