Customer Service Medical
Resume:
Tonya Williams
Baltimore, MD 21216
TonyaWilliams72@gmail
Objective: seeking to obtain a position within an organization that will
allow professional growth and addition to allowing me to utilize my skills.
Profile
* Organized, highly motivated, and detail directed problem solver.
* Always demonstrate positive attitude.
* Ability to defuse escalated conflict in a professional manner
management.
* Goal and detail -oriented individual with strong leadership
capabilities.
* Strong knowledge of Medical Terminology and Medical Front Office
* Always takes the initiative
* Proven ability to work in unison with staff and volunteers
* Friendly people's person
* Able to multitask in a busy working envirement
Education
Medical assistant certificate, Medix School West
2008-2009
High school diploma, Laurence G. Pauqin
2004-2008
Skills
* Administrative front desk duties
* Knowledge of health insurance and billing claim forms Knowledge of ICD-
9 and CPT coding
* Medical terminology
* Phlebotomy and injections
* Checking vital signs and routine health checks such as blood pressure,
heart rate, EKG, ENT and vision and eye test
* Autoclaving OHSA Regulations CPR/AED Certified
* Computer skills such as Microsoft word, office excel, and Microsoft
outlook
* Essential of human anatomy
* Charting and filing
* House Keeping
* Cooking and preparing meals
* Customer service skills
Employment
Macy's
[Fine Jewelry sales associate]
* diamond test diamonds before and after presenting to customers
* display jewelry at the beginning of the day and to remove at
the end of the shift
* send out repairs
* Perform effective persuasive communication skills
* Keep records of merchandise sold, damaged, holds, under stock,
and presales
* To count jewelry at the beginning and ending of if shift daily
and to also keep records of the count
* Pulling and organizing merchandise
* Assisting and coordinating price changes, trade ins and set
backs
* Merchandise replenishment
Macy's
[Sales associate]
* Provides Prompt, courteous customer Service
* Ring up all sales on cash register, properly and accurately handling
money, checks and other types of payment received for products sold
* Performs all duties with minimal supervision; may be required to work
irregular hours, attend job related meetings and perform other duties
as assigned
Dept .of Human Resources
[Administrative Assistant intern]
* Duties include: maintaining database with client information, filing,
sorting materials, and data-entry.
* Creating and maintaining Excel spread sheets.
* Answering incoming calls via switchboard. Assisting family track
supervisor with various task.
Paradise Adult Medical Day Car
[Program Assistant/Medical Assistant]
* Duties include: Processed information in computers
* Performed glucose test on clients
* Vital signs
* Charting and filing paper work
* Supervised clients
* Scheduled appointments
Sheppard's Clinic (volunteered)
[Medical Receptionist]
* Front desk duties such as phones, filing and faxing
* Screen and prioritize a high volume of calls, manage medical records,
and collect patients co-payments
* Scheduled appointments
* Communicated laboratory test results and physicians instructions to
patients, and to following extensive communication of patient
histories
* Charting and filing patient medical records
Rosie's Assistant living (volunteered)
[Caregiver/Med Tech]
* Assisted with giving medications to patients
* Ordered supplies
* Cleaned cooked
* Changed patients diapers
* Bathed patients
* Assisted patients with getting around
* Performed insulin injections
* Cooked and prepared food for twenty patients each day
* House Keeping
Total Health care
[Medical Assisting intern]
* Assisted during GYN exams
* Assisted with multiple front desk duties including phones filing and
faxing.
* Stocked rooms
* Prepped samples for lab and prepared corresponding patients paperwork.
* Assisted with insurance and verification as needed
* Performed urinalysis and blood screenings including blood spins
* Greeted and seated about 45 patients per day
* Took vital signs and completed patient basic histories
* Triage patients
Childcare aid (Volunteered)
[MLK head start program]
* Assisted children in potty training
* Changed diapers
* Assisted with educational activities
* Prepared breakfast and lunch
* Assist and teaching colors and numbers
* Read books to children
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