Customer Service Manager
Resume:
Nell Brewer
**** ** ******* ***, **** St. Lucie, FL, 34952 - 772-***-**** - (617)974-
8336
ablh2i@r.postjobfree.com
Personal Statement:
In spring of 2007 I graduated with honors from the Commonwealth College of
the University of Massachusetts Amherst, receiving my BA in Anthropology
with a minor in Spanish. During my junior year of college I studied abroad
for a semester in Costa Rica, at which time I lived with a host family and
additionally met my husband Gabriel. After college I lived in Costa Rica
from June 2007 to April 2010. I recently returned with my husband upon his
acquisition of permanent residency status in the US. We are currently
living in Port St. Lucie, Florida with our newly born son, Dylan.
I speak Spanish at a conversational level and have experience working in a
variety of environments. My university studies in the field of
Anthropology, as well as my real world experience living and working abroad
in Costa Rica, have inspired my interests in human relations and human
rights. I believe that being bilingual, having a formal education in
cultural studies, and having life experience in a foreign culture would
make me an asset in a variety of positions: specifically in the fields of
social services, management, education, customer service and
communications.
Positive Qualities:
Diligent; honest; compassionate; avid learner
Education:
Cohasset Junior/Senior High School
143 Pond St
Cohasset, MA, 02025
James Madison University (3 semesters)
Harrisonburg, VA
University of Massachusetts at Amherst (BA in Anthropology/Spanish; June
2007)
Amherst, MA
I was a member of the Commonwealth College at the University of
Massachusetts Amherst; graduated Magna Cum Laude; cumulative GPA 3.79.
Training/Work Experience:
Admax Media Inc.
Mall San Pedro, San Jose, Costa Rica
Position: Telephone Sales Representative; Quality Assurance Representative
in Compliance Department; Assistant Supervisor of Compliance Department
Job description: Pitching online schools to prospective students over the
phone; placing prospective students in contact with admissions counselors;
promoted to Compliance Department to monitor call quality; later to
Assistant Supervisor of Compliance Department.
Duration of employment: November 2008 to April 2010
Compliance Manager at the Santa Barbara, CA office: Hector Gutierrez
Contact number: 805-***-**** ext. 8171
Supervisor: Rossy Villanueva
Contact number in Costa Rica: 011-(506-****-****
Email: ablh2i@r.postjobfree.com
Human Resources Representative and reference: Carlos A. Serrano Calderon
Contact number in Costa Rica: 011-(506-****-****
Direct company line: 011-(506-****-****
Email: ablh2i@r.postjobfree.com
Datascension; Premier Data Solutions
Mall San Pedro, San Jose, Costa Rica
Position: Telephone interviewer
Job description: Conducting telephone interviews with consumers regarding
product preferences and perceptions of products; as well as opinions on
marketing strategies.
Duration of employment: January 2008 to April 2010
Human Resources Representative and work reference: Carlos A. Serrano
Calderon
Contact number: 011-(506-****-**** / 011-(506-****-****
Email: ablh2i@r.postjobfree.com
Centro Cultural de Idiomas
San Jose, Costa Rica
Position: English teacher
Job description: Conducting multi-level group classes at an English
Institute
Duration of Employment: August 2007 to May 2008
Supervisors: Raul and Emerson
Contact number: 011-(506-****-****
Email: ablh2i@r.postjobfree.com
KNF&T Staffing Resources
3 Post Office Square, Boston, MA 02109
Position: Staffing a variety of temporary office positions
Job responsibilities: Data entry, reception, customer service
Duration of employment: January 2006 to December 2006
Staffing agent: Joanna Garvin
Contact number: 617-***-****
Email: ablh2i@r.postjobfree.com
John Hancock Financial Network; Brokerage Services
197 Clarendon St, Boston, MA 02116
Position: Temporary employee referred to JHFN by KNFT Staffing Resources
Job description: Basic computer data entry, telephone customer service
Duration of employment: May 2006 to August 2006
Supervisor: Robert G. Thomas
Contact number: 617-***-****
Email: ablh2i@r.postjobfree.com
Franklin Dining Services; University of Massachusetts, Amherst
Amherst, MA, 01003
Position: Kitchen prep and food services crew
Job description: Morning and afternoon kitchen prep; serving food and
maintaining the appearance of the buffet service area
Duration of employment: Feb 2005-Dec 2005 and Sept 2006 to May 2007
Manager at the time: Roberta Potter
Contact number: 413-***-****
Email: ablh2i@r.postjobfree.com
Cohasset Summer Playground; Cohasset Recreation
Town Hall, 41 Highland Ave, Cohasset, MA 02025
Position: Counselor for children ages 8-12 (summer employment)
Job Responsibilities: Day counselor of a group of 10 children; fieldtrip
chaperone
Duration of employment: summer of 2004 and summer of 2005
Recreation Director at the time: Jack Worley
Contact number: 781-***-**** or 781-***-****
The Scoop (Ice Cream Shop)
Station St, Hingham, MA
Position: Crew member; server; cashier
Job description: opening/closing shop; cash register; serving
Duration of Employment: summer 2003- summer 2005
Manager/Owner at the time: Kathy Prevett
Sbarro's Pizza; Market One Dining Hall; James Madison University
Harrisonburg, VA
Position: Student supervisor of pizzeria
Job description: opening/closing shop; food preparation and serving
Duration of Employment: fall semester 2003 - spring semester 2004
Student Manager at the time: Brett Harlow
Atlantica Restaurant
44 Border St, Cohasset, MA
Position: Function crew; catering server; hostess
Duration of Employment: spring 2002 - summer 2003
Function Manager and direct supervisor: Michelle Scully
Contact number: 781-***-****
Contact website:
http://www.cohassetharborresort.com/pages/contactus.htm
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