Customer Service Assistant

Lauren Moll

414-***-**** **********@*******.***

Education:

University of Wisconsin-Milwaukee

Bachelors of Arts, Communication, May 2009

Additional coursework in Business Administration

Experience:

PC ProSchools - Career Services Assistant

July 6th, 2009 - June 1st, 2010

* Generated IT job leads

* Organized leads in ACT for career advisors/recruiters

* Phoned students for reminders of career fairs and orientations

* Designed weekly e-newsletter using Constant Contact for all campuses

* Kept meeting minutes for 2 corporate departments

* Created spreadsheets for tracking attendees, tuition, reports, and

miscellaneous information

* Verified student track attendance and assigned grades

* Organized materials needed for career fairs

UWM College of Nursing - Office Assistant

May 2005 - May 15th 2009

* Performed many varied tasks to assist in helping keep the University

Services Program

Assistant office running smoothly (i.e. typing assignments, assembling

exams, transcription,

filing, alphabetizing, shredding, collating, labeling, research,

photocopying, faxing, scanning,

obtaining copies of journal articles via electronic databases and

journals.)

* Demonstrated excellent customer service skills dealing with college

faculty, support staff, and

fellow co-workers

* Displayed leadership abilities by guiding other student workers how to

perform tasks

* Developed professional multi-tasking skills while working in an extremely

busy office

environment

UWM College of Health Sciences - Office Assistant

May 2003 - September 2004

* Responsible for maintaining and filing department's research documents

* Executed all typing assignments with accuracy

* Responsible for coordinating all errands to other campus departments

* Answered phone and directed all calls

Computer Knowledge:

Accurately types 86 wpm

Operating Systems: Windows 95, 98, Windows XP

Software: ACT!, Microsoft Office 2003 and 2007: Word, Excel, Power Point,

and Photoshop

Internet: Microsoft Internet Explorer, Mozilla Firefox, comfortable in all

E-mail programs

Activities:

* American Heart Association Heart Walk

* American Cancer Society Breast Cancer Walk

* Volunteered time at YMCA Youth Center

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