Customer Service Sales

Ivan Montanez

****-* **** ***** . **** Polk, LA *1459 . email: **************@*****.***.

Cell: 910-***-****

EDUCATION

Fayetteville Community College, Fayetteville, NC

Associate Degree, May 2010

Major: Networking Technology

GPA: 3.4

Carthage Central High School, Carthage, NY

High School Diploma, June 2005

EMPLOYMENT

Sales Associate, Wal-Mart, Fayetteville, NC (2007 to 2010)

. Assisted customers with retrieval of purchases made from Walmart.com.

. Assisted customers with returned merchandise.

. Assisted customers with the purchase of cellular phones and cellular

phone service.

. Customer service: Assisted customers with questions regarding products

and troubleshooting.

. Prepared stock/shelves for the electronic/home merchandise

departments.

. Performed monetary transactions.

. Setup television; mounting televisions on the wall and setup picture

for store display.

. Unloaded inventory from trucks into stock room.

Sales Associate, Wal-Mart, LeRay, NY (2006 to 2006)

. Customer service: Assisted customer's with questions regarding

products.

. Performed monetary transactions.

. Prepared merchandise for seasonal inventory.

. Prepared stock/shelves for the electronic/home/merchandise

departments.

Sales Associate, Against All Odds, Watertown, NY (2005 to 2005)

. Customer service: Assisted customers with questions regarding

merchandise.

. Loaded and unloaded inventory from trucks into stock room.

SKILLS

Analytical: analyzing, researching

Communicative: editing, explaining, selling, speaking, writing

Computer: Internet, Microsoft Access, Excel, PowerPoint, Word, Windows XP,

Windows Vista

Interactive: advising, handling problems, tutoring

REFERENCES

Simone Foster . Zone Merchandise Supervisor . Cell: 910-***-****.

********@*****.***

John Lutz . IT Field Technician . Cell: 315-***-**** .

*********@*****.***

Tenette Prevatte .Department Chair Information Systems Security. Cell:

910-***-****. ********@*********.***

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