Customer Service Manager
Resume:
Gary T. Wright
*** ***** *****, ********, ** ****2
********@*******.***
Seeking a challenging position within a progressive company which
provides opportunity for advancement.
Education: Higher National Certificate
Electronic and Electrical Engineering
Stow College
Glasgow, Scotland
Experience: Network Rail
Formerly Thales Transport and Security LTD, Thales
Telecommunication Services, Racal-BRT, British
Rail Telecommunications, ScotRail.
Fault Analyst: 2003-June 2009
Proactive monitoring of alarms in a telecommunications Network
Management Center. Remote diagnostics and repair of band 3 radio,
digital telephone exchanges and Nokia transmission equipment for
nation-wide businesses including hospital, railway and government
offices. Advise field technicians of necessary hardware and test
equipment required to ensure first visit repair & minimum disruption
to customers. Working in a high pressure environment while providing
excellent customer service. Office manager out of core business hours.
Activity Controller: 1999-2003
Prioritizing network faults in a national Task Management Center based
on severity of impact. Directing field technicians to ensure minimum
disruption to customers. Efficient handling of high workloads while
working within budget restraints.
Exchange Programmer: 1997-1999
Programming new lines, hunt groups, pick-up groups, diverts & line
cessations on digital telephone exchanges.
Fault Technician: 1996-1997
Troubleshooting, repair and routine maintenance of telecommunication
circuits and customer information systems.
Trainee Technician: 1993-1996
Additional Skills: Proficient in Microsoft Word, Excel and PowerPoint
Experience training new team members
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