Sales Management
Resume:
CYNTHIA FLOWERS
Chicago, IL **624
*******@***.***
SUMMARY
Accomplished professional in marketing, corporate writing, and inside sales
support. Excellent organizational, project management and communication
skills. Technical knowledge includes Microsoft Word, PowerPoint, Excel,
Microsoft Office, Adobe, InterAction, Salesforce and Internet.
PROFESSIONAL EXPERIENCE
FOCUSED HEALTH SOLUTIONS Deerfield, IL
04/2008 - 01/2009
Corporate Sales Associate
. Supported assigned National Sales Managers based on market and
territory needs.
. Responsible for identifying corporate prospects and managing the
lead generation process.
. Built and nurtured relationships (telephonic and in-person) with
prospects, consultants and vendors.
. Secured in-person meetings with key decision makers at corporate
target prospects.
. Managed the new business proposal process, content management, and
CRM database & tracking.
. Contributed to strategic sales and marketing efforts including pre-
conference & tradeshow activity.
. Coordinated direct mail & e-mail campaigns including tracking and
summaries.
. Assisted in the development of customized sales material and
colleteral.
CAREMARK INC. Northbrook, IL 09/2006-04/20
07
Proposal Analyst
. Coordination of pharmacy Request for Proposals for health plans,
consultants and employer groups.
. Utilized the RFP Express knowledge library to complete proposals
and ad hoc assignments.
. Worked closely with sales, legal and other subject matter experts
to ensure specifications.
. Worked closely with content managers to ensure accurate
information and proper language.
FOLEY & LARDNER LLP, Chicago, IL 07/2005-08/20
06
Diversity Coordinator (Contracted position)
. Assisted in program marketing and scholarship activities of firm's
diversity efforts including promotion.
. Handled meeting and conference planning, program event tracking,
and occasional invoicing and budgeting.
. Provided administrative support to Diversity Management and task
committee members.
. Content manager of diversity website and diversity related items on
firm's intranet and company website.
. Collaborated with creative team to produce deliverables including ads,
signage and brochures.
. Collaborated with marketing team to produce deliverables including
proposals and presentations.
. Coordinated quarterly website program from promotion to post-marketing
including CLE tracking.
CIGNA INC., Chicago, IL 10/2003-11/20
04
Sales Support Specialist (Contracted position)
. Product portfolio included life, accident, disability and back-to-
work programs.
. Provided administrative support to middle market Sales
Representatives and Account Managers.
. Assisted in the creation and delivery of customer specific sales
presentations and proposals.
. Handled the inventory and invoicing of sales materials, office/printing
supplies and shipping.
. Coordinated selection and delivery of promotional items for open
enrollment events.
AETNA, INC., Chicago, IL 09/1999-12/20
02
Senior Proposal Writer (2002)
. Portfolio included health, dental, pharmacy, vision, life, behavioral
health, disease management and wellness.
. Assumed lead role on writing complex health and dental proposals and
coordinating team projects.
. Initiated sales strategy calls and meetings and developed project
timelines.
. Developed and revised training materials including manuals and PowerPoint
presentations.
. Handled ad hoc projects for sales staff and marketing management.
. Reviewed marketing materials, reports, implementation schedules and
financials prior to release.
Proposal Writer (1999-2001)
. Coordinated responses and prepared health and dental Request for
Proposals utilizing ReQuest knowledge system.
. Edited and proofread proposals for team members using AMA and AP style
guides.
. Developed client specific pre-sales communication materials.
. Provided sales support to regional sales staff as needed.
RUSH PRUDENTIAL, Chicago, IL 6/1988-9/1999
Client Proposal Analyst (1997-1999)
. Coordinated health Request for Proposals and renewals utilizing the RFP
Machine system.
. Handled content management including quarterly and annually updates and
audits.
. Familiar with competitive analysis, satisfaction surveys, access reports.
. Assisted with reporting, print coordination and maintained research
database/tracking systems.
. Researched, composed and secured approvals on a variety of corporate
materials based on specifications.
. Attended member open enrollments, proposal bid sessions and sales
meetings.
Benefit Support Specialist (1996-1997)
. Coordinated review, tracking and investigation of medical
appeals/grievances.
. Handled executive level complaints, prepared written briefs for committee
meetings and advisory reviews.
. Trained new employees and assisted with developing department procedures.
Provider Relations Coordinator (1993-1995)
. Educated assigned health providers regarding plan policies, contractual
agreements and procedures.
. Served as department facilitator for training classes and participated in
special projects.
Enrollment Account Team Leader (1992-1993)
. Supervised enrollment unit and handled account coordination for key
employer groups.
. Developed department training program including training materials and
standard form letters.
Enrollment Specialist (1990-1992)
. Input, maintained and verified member eligibility and coverage for
customers via call unit.
. Corresponded with members, providers and employer groups.
Coordinator of Benefits Representative (1989-1990)
. Updated and maintained COB information for membership including
subrogation.
. Reviewed and audited claims that reflected secondary insurance,
Medicare, and Workman's compensation.
Claims Analyst (1988-1989)
. Reviewed and processed HMO medical claims for payment/denial.
. Reviewed and audited duplicate medical claim reports.
EDUCATION
Illinois Institute of Technology, Chicago, IL
Master of Science, Marketing Communication (Conferred May, 2001)
Concentration: E-Commerce
Michigan State University, East Lansing, MI
Bachelor of Science, Merchandising Management
Contact this candidate