Customer Service Management
Resume:
Chelsea Flahive
Raleigh, NC 27612
ablgyr@r.postjobfree.com
OBJECTIVE
To obtain a position in the Hospitality Industry that will enable me
to use my strong organizational skills, educational background, and
ability to work well with others.
EDUCATION
Bachelor of Science in Hospitality Administration, State University
College at Buffalo, New York, 8/10
Concentration in Hotel Tourism Management
Associate's Degree in Sports and Tourism, Finger Lakes Community
College, 5/08
Concentration in Tourism Management
RELATED COURSES
Event Management
Hotel Management
Legal Issues in Hospitality
Human Resource Management
Computer Applications
HOSPITALITY EXPERIENCE
Jack Astor's Bar & Grill, Buffalo, New York, 09/09-05/10
Server
Handled taking the guests orders, keeping them organized, and timing the
course of service
Responsible for being well versed in the products to be able to guide
guests experience and sell
Sold drinks and desserts to increase sales
Fuccillo Toyota, Buffalo, New York, 10/08-05/09
Receptionist
Gained knowledge of administrative and clerical procedures
Obtained experience with computer and relevant software applications in the
Hospitality industry
Expanded knowledge of customer service principles and practices
VOLUNTEER
National Statler Center for Careers in Hospitality Service, Buffalo,
New York, 10/09-11/09
Training Assistant
Provided one-on-one training for disabled consumers learning hospitality
technology systems
Guided students through implementing technical knowledge in the workplace
during externships
Received available job positions for disabled consumers learning
hospitality systems
CERTIFICATIONS
Dean's List, International Hospitality Management Honor Society
COMPUTER SKILLS
Microsoft Office
MICROS point-of-sale systems, OPERA Central Reservation System,
SQUIRREL systems
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