*****A Mountain View Dr. Ft. Drum, NY *****

Cell 254-***-****

EDUCATION:

Currently in the process of becoming A+ and Security+ certified

current

General Studies AA CTC, Killeen, TX

**** *** **mputer Automations and

Network Administrations (AIT)

United States Army Signal School, Fort Gordon, GA

2005

FBCB2 40 hr operators course, FT. Hood, TX

2006

CPOF Admin class, FT. Hood, TX

2007

Familiarization with the exchange server, FT. Hood, TX

2007

IASO CERTIFICATION Level 1 FT. Gordon, Ga

2010 WLC, Sergeants/Non-Commission Officer Training, FT.

Hood, TX 2009 DoD Information Assurance

Awareness

2009

Functional Security+ 019 -09 FT. Hood, TX

2009 Systems Administrator courses, Skill

Port classes 2009

SPECIAL QUALIFICATIONS:

I have more than 5 years of experience in systems analysis and help desk

operations servicing approximately 4500 users and managing close to 10,000

work orders in an office network environment. Similarly, I have over 2

years experience in field network environments (Cisco 4000 Series Routers

and 1924 Series Switches) assisting an approximate total of 5,000 users an

nearly as many work orders. These field networking maneuvers were

encompassed by several training exercises and my recent deployment to Iraq,

which included the layout, implementation, security and troubleshooting of

LAN/WAN infrastructure of Cisco routers, switches and hubs and the server

management of Windows Server 2000. This involved utilizing extensively,

Active Directory with programming various GPO's, running and setting up

DHCP and DNS servers, Exchange 5.0 & 2003 Server, MS-SQL Server, and

Symantec Antivirus Servers. I also was involved in the programming and

configuring of the various Cisco router and switch products used in support

of that mission (6509, 4507's, 2950's, and 3550's). I have 3 years Network

Administration including PC hardware-software (all windows platforms)

operation and maintenance. With that said, I have had extensive hands on

training and experience while in the U.S. Army.

SPECIFIC WORK\TASK EXPIERIENCE:

Senior LAN Manager - I have experience in network setup, layout, and

programming various Cisco Routers and Switches. In 2008 I worked with

Catalyst 1924, 3550 and 4507Series Switches and with the Catalyst 3600 and

4000 Series Routers implementing various LAN/WAN connections. As well as

manning the installation of virus protection programs, installation of

computer systems and software accountability.

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United States Army

3d Armored Cavalry Regiment, Remington Troop Ft. Hood, TX

May 2006-March 2010

Trouble Ticket Manager- I have experience working a trouble ticket helpdesk

where I successfully completed in excess of 5,000 work orders over a three

year period servicing hundreds of users. The helpdesk operations covered

creating accounts, setting up user profiles with Windows NT, 2000, and 2003

Server; hardware maintenance, systems reloads, and network troubleshooting.

In which I created roughly 1,000 user accounts and set up on the customers'

systems at least 400 user profiles on Windows 2000 and XP operating

systems. The helpdesk is an essential job in this environment whether

deployed or stateside, you have to know how to fix it all form CAT 5 cable

to copy machines, too all-in-one printers to desk jets, to power supply's

an anything the user brings to us because of difficulties they are having

you must gain the knowledge to troubleshoot the item as well as you can,

and in the end you have given yourself, yet even more knowledge on another

system. Also setup users blackberry's, showing them how to operate the

phone itself as well an be able to access the emails after I sync it to the

computer.

United States Army

3d Armored Cavalry Regiment, Remington Troop Ft. Hood, TX

February 2008- January 2009

Operation Iraqi Freedom 07-09- I played a key role in the layout, setup,

maintenance and administration of Third Armored Cavalry Regiment's Network

sustaining two distinct networks of differing security classifications from

Un-Class to Secret, Networks in all covering more than 15,000 systems

throughout the Mosul area of operation; services nearly the same amount of

users from our Cornel down to the lowliest Private. Throughout the

deployment I was in charge of troubleshooting many machines that were used

in theatre to include CPOFS, MCS box, ABCS systems and the FBCB2. Included

also are the SQL servers. I managed security issues of the 3rd Armored

Cavalry's network, to include security scans with Retina, Group Policy

Updates, and Patches. Also the use of remote desktop, to conduct individual

scans. I also imaged over 1700 computers with all of the necessary programs

as well as special programs which pertained to only certain users. I also

repaired laptops and desktops that had crashed, had viruses, or needed

hardware and software updates to run newer programs.

United States Army

1st Brigade 10th Mountain Light Infantry Division, Ft. Drum, NY

March 2010- Present

Second NCO in charge of the Automations Office- Currently I work at a help

desk, in an assistant supervisory position. I create email accounts,

install software, and provide telephonic support as well as physical

support on hardware and software. I enforce the Information Assurance

regulations regarding the security of our network as well as that of users

own profile. I create databases, forms and memos as needed. I also manage

trouble tickets and create user accounts.

LANGUAGES:

No Language Skills

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GEOGRAPHICAL EXPIERIENCES:

Kuwait 2008-2008

Iraq 2008-2008

Kuwait 2008-2009

CITIZENSHIP:

United States Citizen

SECURITY CLEARANCE: SECRET

Contact this candidate