Quality Assurance Administrative Assistant

SUMMARY OF QUALIFICATIONS

High energy, talented professional with exceptional organizational and

customer oriented skills. Experienced in working with the public on a day

to day basis and solving challenging problems while maintaining a calm

environment in the face of adversity.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Human Resources

. Compiled an accurate payroll at Liberty, USA for approx. 250 employees

utilizing the ADP payroll system and the Kronos time clock system.

Manually corrected all missing and inaccurate time information.

. Automated the tracking of expenses for the sales team, bonuses and

incentive awards via Microsoft Excel.

. Administered Worker's Compensation and Unemployment claims.

. Coordinated company health benefits and 401k plans.

. Maintained and updated employee personnel files.

Customer Service

. Managed and responded to client inquires and problems via phone and

email for a busy wedding photography business at Rolland Elliott

Studios. Required a high level of patience and the ability to work

with clients from a broad range of socioeconomic backgrounds.

. Provided phone support and facilitated a quick response time to end-

users of proprietary software while working for EDUNET. Exemplary

performance led to promotion to Quality Assurance Coordinator.

. As Quality Assurance Coordinator for EDUNET, organized and created

software release schedules, tested all new software modules prior to

release and coordinated support efforts between three departments.

Also involved in performing on-site installations and training for new

users of software.

Administrative Functions

. As office manager at Rolland Elliott Studios, responsible for the

scheduling of photography sessions and weddings, ordering reprints and

enlargements, and shipping of photographic products to clients.

. Initiated the use of Quicken Financial Software for tracking client

transactions, to create invoices and generate reports for billing

purposes and past due accounts

. Managed a staff of 20 employees for SharpShooter Spectrum Imaging.

This involved scheduling shifts and assigning daily zones to

photographers, keeping office and photographic inventory, and ordering

supplies and equipment.

. Maintained and updated client medical records for ABC Home Health

Services. Also answered a multi-line phone system and routed calls to

appropriate staff members, and entered nursing notes and treatment

plans into client medical database.

PROFESSIONAL WORK HISTORY

ROLLAND ELLIOTT STUDIOS - Charlotte, NC

09/2004- present

Office Coordinator

SHARPSHOOTER SPECTRUM IMAGING - Bethel, ME 11/2001

- 04/2002

Assistant Manager / Photographer

EDUNET, INC. - Pittsburgh, PA

11/1997 - 04/2001

Technical Support Analyst and Quality Assurance

LIBERTY USA, INC. - West Mifflin, PA

04/1995 - 10/1997

Human Resources

THE UNIVERSITY OF PITTSBURGH - Pittsburgh, PA

01/1994 - 04/1995

Administrative Assistant

ABC HOME HEALTH SERVICES, INC. - Pittsburgh, PA

04/1992 - 11/1993

Administrative Assistant / HR Assistant

EDUCATION AND SPECIALIZED TRAINING

Hallmark Institute of Photography - Turners Falls, MA

06/2003

Certificate of Completion

The College of Wooster - Wooster, OH

05/1991

Bachelor of Arts in Sociology

University of Aberdeen - Aberdeen, Scotland

01-05/1990

Semester Abroad Exchange Program

University of Pittsburgh - Pittsburgh, PA

Certificate courses in Excel and Access

TECHNICAL SKILLS

. 10+ years of Microsoft Word and Excel

. 6 years of Microsoft Access, PowerPoint and Publisher

. 4 years of Microsoft Outlook

. 4 years of QuickBooks Customer Manager and QuickBooks Financial

. Macintosh G4's and PC's

. Adobe Photoshop CS3

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