Customer Service Data Entry

Mioshi T. Lee

**** ***** *****, ***** *******, MO 63303 Phone: 636-***-**** Email:

ablgv4@r.postjobfree.com

Summary

Proficient Office Associate offering extensive experience in working in

fast paced environments demanding strong, organizational, and interpersonal

skills. Detailed oriented with excellent decision making skills. Computer

savvy with MS Office including Excel, PowerPoint, Outlook and Internet

Explorer. Able to exercise independent judgment, resolve administrative

inquiries, and possess a high degree of confidentiality.

Education

Harris-Stowe State University, Saint Louis, MO

Bachelor of Science in Business Administration

Administrative Experience

Interlock Pharmacy [2008 - 2009]

Order Entry Technician

. Prioritized and batched materials for order entry into a computer

database. Completed information analysis for procedures and reports.

Received customers orders and enter them into a pre-established tracking

system. Maintained solid customer relationships by handling their

questions and concerns with speed and professionalism. Researched

customer concerns using trouble-shooting techniques. Established and

maintained rapport with customers.

Express Scripts [2007 - 2008]

Pharmacy Technician

. Performed basic clerical tasks. Operated basic office equipment and

completed general office work. Sorted and routed incoming materials.

Fielded telephone calls, filing and data entry. Assisted with overflow

work from colleagues and performed other related office receptionist

duties as needed. Arranged callbacks to protect superiors' time. Routed

calls elsewhere as needed. Conducted phone inquires as needed.

VA Medical Center [2006 - 2007]

Human Resources Clerk

. Performed administrative and office support activities for multiple

personnel including, but not limited to, fielding telephone calls,

receiving and directing visitors, word processing, filing, and faxing.

Arranged essential mail in priority action for personnel. Checked

deadlines for incoming request and prioritized tasks. Handled all

inquires within my capacity. Arranged callbacks to protect supervisor's

time. Researched background investigation records including compiling

materials and maintaining employee records. Assured discreet handling of

all business including sensitivity to confidential matters.

Harris-Stowe State University [2006]

Administrative Assistant

. Greeted visitors. Handled incoming calls and performed general

administrative duties. Assisted other administrative personnel with

overflow work, including word processing, data entry and internet

research tasks. Placed, received and routed a high volume of calls.

Supplied information to callers, relayed messages and announced visitors.

Sorted and routed incoming/outgoing materials.

Western Union [2001 - 2004]

Customer Service Representative

. Placed telephone calls. Maintained solid customer relationships by

handling all questions and concerns with speed and professionalism.

Performed data entry and used appropriate software programs. Extensive

telephone contact with outside vendors. Executed and maintained a

consisted process for seeking innovative ways to assist customers.

Entered information from a variety of sources into a computer database.

Prioritized batch materials for high volume data entry.

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