Customer Service Sales

QUALIFICATIONS

. ** years of Supervisory experience

. 11 years of Customer Service & Retail experience

. Knowledgeable in Budget Management & Payroll

. Highly experienced in Logistical Management to include Procurement

. Knowledgeable in Microsoft Office Applications

PROFESSIONAL EXPERIENCE

Advance Auto Parts Copperas Cove, Texas

04/01/2005 - Present

Assistant Manager

. Train, supervise, evaluate, and develop work schedules for ten

employees. Accountable for store leadership distribution, customer

service, customer relations, merchandising, and overall store

management. Major duties consist of growing the business through

sales, payroll and profit targets conforming to company strategy and

core values. Maintain store appearance inside and out including

serviceability and usage of delivery vehicle. Monitor, manage store

inventory, and through store merchandising functions concentrating on

loss prevention, researching and resolving inventory discrepancies to

insure product availability for our customers. Overall responsible for

compiling and analyzing commercial account performance data for sales

trends, and establishing solutions to reverse negative sales trends

and develop actions to sustain positive trends. Monitor distribution

of parts to account holders and providing associated financial

transaction. Practice full customer service and concentrate on

customer retention insuring all commercial accounts stay active

through positive sale relationships. Utilizes word processing,

spreadsheets and presentation graphics applications and the internet

to perform research and communicate with upper level management; write

routine and special sales reports, evaluations, coordinate and

implement the employee training programs and on-the-job training.

DeCA Commissary Hanau, Germany Armed Forces Overseas

06/01/2003 - 12/01/2004

Lead Store Teller

. Supervised and monitored the activities of more than twelve

subordinates. Responsible for providing assistance to Customer

Service, supervise, plan, direct, monitor and control the daily

Customer Service Department operations Commissary. Monitored day-to-

day Front End Operations, averaging monthly sales of 1.5 million

dollars. Participated in management decisions in policies related to,

fluctuations in military strength, mission changes, and market trend.

Distributed and balance workload between employees, prepared

schedules, prepared daily certificates of deposits, made required

adjustments to operations as work flow dictated. Provide assistance in

initiating and recommending requests to fill vacant positions, enforce

established job performance standards, prepare and conduct training

for employees. Requested change orders through the bank ensuring

adequate change fund on hand for cashiers. Responsible for end of the

shift reconciliation of cash drawers, forwarded office balances,

cashier reports, and deposits to the commissary accounting office.

Complaints and suggestions received from customers required action

taken in a timely manner conducting an investigation with a written

response back to the customer or commissary staff. Performed clerical

duties, operated office automation equipment, received incoming calls,

provided applications to applicants, participated in interviewing and

in processing new employees, review and update employees' files.

Assisted with daily operating checklist requirements for health,

safety, and environmental compliance. Conducted maintenance training

for employees and performed daily operator preventive maintenance on

assigned equipment.

Shop Quik Manhattan, Kansas

06/01/2001 - 02/01/2003

Assistant Manager

. Qualified in all functions of store operations. In charge of directing

and supervising grocery department, ordered products for

replenishment, receiving, staging, storage, shelf stocking, and cash

management following established policies and procedures. Performed

opening and closing procedures ensured that all transactions and

balances are properly processed and accurate at the end of each

business day. Ensured established safety and security policies and

procedures were followed to ensure all money transactions were

safeguarded and secured. Calculated the financial data such as payroll

for all assigned employees. Participated in preparing employees work

schedules and conducted evaluations on each employee's job

performances. Provided customer assistance in responding inquiries and

placing special orders from customers. Conducted operator preventive

maintenance of all equipment ensuring compliance to established local

and state sanitation requirements.

Pate's Corner, Milford, Kansas

03/01/2001 - 06/01/2001

Cashier

. Processed customer purchases, ensured compliance to store established

policies and procedures. Conducted a 100 percent check of all incoming

shipments and operational supplies. Stocked sales floor rotating

products ensuring no expired items on display. Reviewed replenishment

requisitions for accuracy making order adjustments based on product

demand. Responded to customer inquiries and suggestions to include

procurement of special orders. Strictly enforced established health,

safety, and environmental compliance maintaining

the highest degree of sanitation standards in the store. Performed

operator's preventive maintenance on all store equipment.

Quality Dairy, Charlotte, Michigan

06/01/1997 - 12/01/2000

Shift Manager

. Monitored and controlled day-to-day operations. Processed customer

purchases, ensured compliance to store established policies and

procedures. Ordered products for replenishment on a weekly basis.

Conducted operator preventive maintenance of all equipment complying

with established sanitation requirements. Participated in preparing

employees work schedule on a daily basis.

EDUCATION & TRAINING

. Sanford Brown University Grand Rapids, Michigan

Major: Medical Assistant, Current Student

. Barton County Community College FT. Riley, Kansas

Major: Business Technology, 2001 - 2003

. Davenport College Lansing, Michigan

Major: Microcomputer Management,1998 - 1999

. Maple Valley Jr. Sr. High School Vermontville, Michigan

General Study, Diploma, 1996

Training:

. Defense Commissary Agency, Department Operations Front End

Course 04-09, From August 2-6, 2004.

. Advance Auto Parts, Store Management Training Program (SMPT),

September 19-20 & 26-27,

. Advance Auto Parts, Field Organization of the Future Training,

October 19, 2009,

. Advance Auto Parts, Portfolio Release 1 Training, December 14,

2009

. Advance Auto Parts, Portfolio Release 2 Training, June 16, 2010

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