Customer Service Representative
Resume:
Johnna L. Waiters
Lancaster S.C. 29720
******.*******@*****.***
OBJECTIVE
To advance within a growing company while capitalizing on my extensive experience, energy, and willingness to take on
new challenges.
EDUCATION
STRAYER UNIVERSITY
Bachelor Degree 2007-current
• Information Systems
• Overall GPA: 3.7
CAREER HIGHLIGHTS
Waxhaw, N.C.
CVS
Pharmacy Technician (2009-current)
• Ringing out prescriptions,
• Answering telephones, and Pharmacist referrals
• Assist Pharmacist in preparing and dispensing medication.
• Prepare dosage medications for dispensing into bottles and unit dose packaging.
• Collect patient information for prescription and billing.
• Select, prepare and stock medications.
Prince Parker & Associates Charlotte, N.C.
Customer Service 2008 thru 2008
• Handle out bound calls and collect on delinquent accounts.
• Record information about financial status of customers and status of collection status.
• Locate and notify customers of delinquent accounts by mail, or telephone.
• Confer with customers by telephone to determine reasons for overdue payments and review the terms of
sales, service, or contracts.
• Perform various administrative functions for assigned accounts, such as recording address changes and
purging the records of deceased customers
Wells Fargo Home Mortgage Fort Mill, S.C.
Loss Mitigation Specialist 2005-2007
• Foster positive motivation to provide assistance for mortgagors in bringing their loans out of default
• Evaluate customers’ financial situations and negotiate terms of repayment to bring account current
• Interact with legal professionals to maintain and protect Wells Fargo’s interest and investment in default property
• Handle outbound and inbound collection calls, certified in early and late stage calls.
• Research complex issues with no managerial assistance
• Extensive Bankruptcy and Foreclosure knowledge products and services policies and collection systems.
• Followed compliance to company guidelines and regulatory requirements on every call.
First Contact Charlotte N.C.
Customer Service Representative 2005 thru 2005
• Assist customers with payments, questions and complaints, answer phones calls and respond to customer
complaints.
• Uses utility billing software to track account information, payments, debits, credits, meter readings and print
statements.
• Working knowledge of computers & electronic data processing.
• Handling stressful situation in a professional manner.
• Collected on delinquent accounts that were sixty days or more past due.
• Working effectively in an environment subject to quickly changing priorities and frequent interruptions.
• Able to communicate effectively orally and in writing.
Waiters
Page 2
Sprint Charlotte N.C.
Customer Care Advocate 2000-2001
• Assist Customers With Billing Questions
• Accept Payments
• Activate Service
• Trouble Shoot Service Issues
• Creates Billing Templates
• Create Trouble Tickets
• Collected past due accounts
Bank Of America Charlotte N.C.
Teller 1999-2000
• Distributed Money To Federal Reserve
• Set Up Work To Tellers
• Logged All Incoming To The Vault
• Reconciled Cash With Deposits For Vault
COMPUTER PROFICIENCY
• Experience With Both Windows
• Microsoft Word, Microsoft Excel, Microsoft Power Point
• Type 50 wpm And 10 key Calculator.
• Internet
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