R osa Lyons

**** ** * *** ***.

Cincinnati, Ohio 45213

513-***-****

SK I L LS

- Type 40 wpm

- Professional phone voice

- Strong interpersonal and communication skills

- Customer service experience

- Extensive and confident computer skills

N E TWORK/OS AND SOF TWARE

Windows Vista and XP

W indows 2000

M S-Excel

MS-PowerPoint

M S-Word

M S-Outlook

PhotoShop

OpenSource Proficient

E D UCAT ION

L akota West H igh School - West Chester, Ohio

3.0 GPA Diploma – Graduated June 2006

Westwood College-Online Program - Denver, Colorado

M ajor: Game Art and Design – Expected Graduation May 2012

WORK EXPER I ENCE:

June 2010 – Currently Employed: SecureWatch ADT

550 Ohio Pike, Cincinnati, OH 45255

(513) 937-***-****

P romotions Consultant

Duties performed: Promote and sale ADT securi ty systems via cold calls.

May 2010 – Currently Employed: Nicodemus

115 Reading Rd., M ason, OH 45040

513-***-****

I n te r ior Painter/Wallpaper H anger

Duties performed: Quality in terior painting; proper handling and application of

wallpaper and wall coverings; detail oriented woodworking.

April 2009 – November 2009: Burlington Coat Factory

3505 Ridge Rd., Cincinnati, OH 45213

513-***-****

Cashier/Customer Service

Duties performed: helpful and friendly customer service; proper handling of cash

and cash drawer

November 2008 – December 2008: Convergys

4650 Montgomery Rd, Cincinnati, Ohio 45224

513-***-****

I nbound Call Customer Service

Duties performed: demonstrating polite customer service when receiving calls;

p lacing purchased orders; t racking packages; refunding credit card orders;

t ransferring calls; t roubleshooting website errors; handling disgruntled customers

i n accordance with company’s policies and procedures

September 2007 – February 2007: Adult Assisted L iving Inc.

2218 Route 88 Dunlevy, PA 15432

724-***-****

Resident Care Aide

Duties performed: ensuring a balanced and safe ‘quality of life’ for both assisted

l iving and hospice residents; light housekeeping; t rash collection duties; proper

d istribution of medications; proper care of incontinent residents

March 2007 – September 2007: The Residence at H ill top

210 Route 837 Monongahela, PA 15063

724-***-****

Resident Care Aide

Duties performed: ensuring a balanced and safe ‘quality of life’ for both assisted

l iving and hospice residents; basic janitorial tasks; laundry; proper care of

i ncontinent residents

November 2006 – March 2007: Long John Silver’s

806 Rostraver Rd., Belle Vernon, PA

724-***-****

Cashier/D r ive-th r u Operator

Duties performed: proper handling of cash and cash drawer; fast and friendly

customer service

May 2006 – November 2006: Wendy’s Old Fashioned Hamburgers

790 Rostraver Rd., Belle Vernon, PA

724-***-****

Cashier/D r ive-th r u Operator/Cook

Duties performed: proper handling of cash and cash drawer; fast and friendly

customer service; proper handling of food products

R EFERENCES

Robert Webb 513-***-****

Stacey Lyons 513-***-****

Ida Heard 513-***-****

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