Customer Service Manager

Elizabeth A. Alexander [EA]

*** *. ******** **.( Ada, OK 74820

Phone: 405-***-**** ( E-Mail: *****.******@*****.***

Skills

Organizational Development

? Designed Realistic Job Preview for purpose of turnover reduction.

? Developed and Implemented New Interview Questions and Response Guides

for three key

positions.

? Created Training Model for Interviewers utilized by Management Staff.

? Improved and Edited Applicant Indicator Form for interview process.

? Computer skills: Microsoft Office, Mac OS, Outlook, Data Entry, and

novice knowledge of

Oracle/Kronos.

Communication

? Excellent interpersonal and conflict resolution skills.

? Ability to work independently.

? Adept customer service knowledge.

? Self-motivated and very personable.

? Proficient listener and detail oriented.

Leadership

? Recommended Creative Strategies for New Employee Orientation.

? Participated in several Interviews and Evaluated interviewer's

techniques.

? Analyzed and Compared data for Employee Annual Surveys.

? Presented Interviewing Model and Realistic Job Preview

to management during staff meetings.

Education

University of Oklahoma [December 2009]

Masters of Human Relations

University of Oklahoma [May 2007]

Bachelors of Psychology

Experience

Javernick Construction [May 2009-Present]

Ada, OK Business Manager

Devereux Texas Treatment Network [Summer 2009]

Victoria, TX HR Internship

Santa Fe Cattle Co. [Nov. 2007-April 2009]

Norman, OK Server

Activities

? Undergraduate Research Assistant for Industrial/Organizational graduate

students

? Alumnus of University of Oklahoma's Psychology Club

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