Customer Service Manager
Resume:
Elizabeth A. Alexander [EA]
*** *. ******** **.( Ada, OK 74820
Phone: 405-***-**** ( E-Mail: ablgtv@r.postjobfree.com
Skills
Organizational Development
? Designed Realistic Job Preview for purpose of turnover reduction.
? Developed and Implemented New Interview Questions and Response Guides
for three key
positions.
? Created Training Model for Interviewers utilized by Management Staff.
? Improved and Edited Applicant Indicator Form for interview process.
? Computer skills: Microsoft Office, Mac OS, Outlook, Data Entry, and
novice knowledge of
Oracle/Kronos.
Communication
? Excellent interpersonal and conflict resolution skills.
? Ability to work independently.
? Adept customer service knowledge.
? Self-motivated and very personable.
? Proficient listener and detail oriented.
Leadership
? Recommended Creative Strategies for New Employee Orientation.
? Participated in several Interviews and Evaluated interviewer's
techniques.
? Analyzed and Compared data for Employee Annual Surveys.
? Presented Interviewing Model and Realistic Job Preview
to management during staff meetings.
Education
University of Oklahoma [December 2009]
Masters of Human Relations
University of Oklahoma [May 2007]
Bachelors of Psychology
Experience
Javernick Construction [May 2009-Present]
Ada, OK Business Manager
Devereux Texas Treatment Network [Summer 2009]
Victoria, TX HR Internship
Santa Fe Cattle Co. [Nov. 2007-April 2009]
Norman, OK Server
Activities
? Undergraduate Research Assistant for Industrial/Organizational graduate
students
? Alumnus of University of Oklahoma's Psychology Club
Contact this candidate