Management Sales

Marcia M. Walden

**** ******** **** ***, ********, Georgia 30058 770-***-**** (

******.*.******@*****.***

SKILLS

Technology and Programming Change management

infrastructure Project management SDLC

Network Administration

Process improvement Communication Training

EDUCATION

Master of Business Administration

Georgia State University, Robinson College of Business Atlanta, GA

Bachelor of Science - Computer Technology

Purdue University Indianapolis, IN

Studies Abroad 05/08

Georgia State University, Istanbul, Turkey & Athens, Greece

Analyzed the economic, political, legal, and cultural factors and

practices pertaining to strategic management, business and economic

development, foreign taxation, and human behavior in the workplace and

implications of long-term success and execution of business strategy

with foreign business leaders including the president of the National

Bank of Greece, senior executive of Greece's leading cellular phone

provider, and the international relations director of the Istanbul

Stock Exchange.

RELEVANT EXPERIENCE

Information Systems Manager, Minneapolis, MN 05/95 - 08/02

General Mills Inc.

. Established vision and technology leadership for IS department

ensuring alignment of IS projects and resources including people with

overall organization goals

. Managed IS department operating and special projects budget

identifying opportunities to implement technological innovations to

increase overall productivity of manufacturing facility

. Negotiated contracts and business leases for hardware, software, and

contract labor reducing overall costs by at least 20%

. Successfully executed plant-wide technology infrastructure upgrade

including servers, hubs, cabling/wiring, telecommunication system,

and PCs to standard, secure operating platforms

. Developed and implemented plant-wide IS standard operating procedures

to ensure effective and timely delivery of solutions to various

technology challenges

. Maintained IS disaster recovery documentation

. Recruited, interviewed, and hired prospective employees for various

departments and functions including information systems,

manufacturing, and engineering

Programmer Analyst I - III

. Designed and implemented Visual Basic application to streamline

processing of internet catalog requests reducing processing time over

90 percent

. Created program that combined sales category data from multiple

sources into a single, executive summary report allowing for

comparison of GMI sales data with key competitors; effectively

reducing data compilation and review time for senior management

Local Area Network (LAN) Technician, Indianapolis, IN 08/94 - 05/96

Von Duprin (Ingersoll Rand)

. Provided desktop and network support including switch and PC

configuration, cabling installation, hardware and software

installation, printer and copier support, and system documentation

maintenance.

OTHER EXPERIENCE

Change Management Consultant, Atlanta, GA 08/04 - present

. Project lead for initiative with major nonprofit organization aimed

to increase adoption and implementation of overhauled business model

and revamped strategic business plan by staff; developed satisfaction

survey, created curriculum and facilitated training modules,

identified metrics to measure overall program effectiveness, and

constructed change management communication strategy

. Successfully administered employee satisfaction survey for hotel

management group to ascertain employees' level of job satisfaction,

identify employee motivational factors, and pinpoint cost-effective

reward programs to increase motivation ensuring ongoing customer

satisfaction

. Executed employee engagement survey and conducted focus groups for an

international law firm to evaluate the effectiveness of its internal

communications methods related to its on boarding process

Employee Relations Senior Professional, Atlanta, GA

02/06 - 09/07

Computer Sciences Corporation

. Conducted supervisory consultations to assist managers in dealing

with employee workplace behavior concerns and organizational issues

affecting employee or team performance

. Collaborated with other human resources departments, including

Alternative Dispute Resolution (ADR), to develop solutions for

various employee problems surrounding performance, reliability, and

adherence to organization policies

. Provided short-term problem solving/advisement to employees

surrounding myriad topics including barriers to optimal workplace

performance

. Facilitated supervisory training and employee educational programs

related to change management and international business travel

. Performed complete overhaul of department webpage including content

and design

COMPUTER SKILLS

Windows Server, Windows 7.0, switch and hub technologies, Microsoft

Office 2007 (Access, Outlook, Word, Excel, and PowerPoint), Project,

Visio, HR Vantage, VB, SQL, Crystal Reports

ORGANIZATIONS/HONORS

Nita Robinson International Scholars Program, IEF Study Abroad

Scholarship, Golden Key International Honor Society, Dress for Success

Atlanta

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