Customer Service Manager

W. Elyse Roberts

**** ******** ****** *. ********, Ohio 43220

Phone: 513-***-**** E Mail: *******.***@***********.***.***

Objective

My goal is to establish a strong set of skills and experiences that will help me in my future career. My skills are varied and I am able

to learn quickly, making it easy to adapt to new settings. I have a strong history in customer service and my background in music

has helped me multitask, perform in stressful environments, stay organized, stay focused, and see different points of view easily.

During my time at school and work, I have earned several awards, honors, and excellent Secret Shopper scores. I have always

been an exemplary employee, following orders completely, staying productive, and providing the best experiences possible to every

customer. I am dependable, responsible and personable, and I would like the opportunity to tell you more about my experience and

how I will become a valued member of your staff.

Experience

Chile Verde Café 09/2008 Present

Server/ Hostess

I display great social skills when I greet and seat customers with a cheerful attitude. I effectively communicate with customers

answering questions, explaining menu features and helping with suggestions. I am attentive to customer's needs when taking,

submitting and monitoring the customer's orders making sure the drinks, chips and salsa are full. Multitasking skills are exemplified

during the busy weekend nights, taking care of 4+ tables, answering the phone, helping coworkers, running food, and restocking the

server stations. I exhibit multitasking skills when cleaning server stations, stocking supplies, and answering phone calls. I am

conscientious in helping close the restaurant by cleaning stations, mopping floors, checking all duties, and counting the registers. I

am very punctual and dependable, always arriving 15 minutes early and ready to work. I help plan and decorate for special events at

the restaurant. I have excellent feed back from the owner, my manager and customers regarding my work ethics, dependability and

service.

Whole Foods/ Wild Oats 06/2008 09/2008; 06/2007 09/2007

Prepared Foods Retail Associate

I exhibited exceptional culinary skills when cooking, preparing and displaying foods while being mindful of special diet and allergy

considerations and kept a clean and clutter free work area. I also created specialty coffee drinks, smoothies and vegetable/juice

drinks in accordance to the customer's preferences. I was always watchful that my hands were clean and properly gloved. I was

responsible for monitoring the salad bar making sure containers remained full and appetizing in appearance. I interacted and

demonstrated excellent communication skills by helping customers find products, made suggestions on products they may like and

offering them to taste the products. I was efficient with working the register and doing returns and adjustments as needed. I

effectively stocked shelves and did inventory of products. I was conscientious in opening and closing the department. I

wholeheartedly participated in special event promotions within the store.

Nanny 06/2009 09/2009

I displayed punctuality by arriving 15 minutes early everyday and by ensuring the children arrived at their classes early as well. I

exhibited dependability by staying late hours when needed, and being available with little notice. I showed attentiveness by planning

exciting events everyday to ensure their happiness and interest, and also by helping them with assignments/tasks. I exhibited

listening skills by attending to the concerns of the children. I showed continued care by sending cards, calling, and visiting when in

town.

Volunteering

Ronald McDonald House 12/2009 Present

I show dependability by being punctual. I exhibit productivity by constantly finding tasks to do including cleaning, paperwork,

laundry, organizing, stocking, answering phones, and checking people in and out. I display people skills and communication skills

by listening to concerns, answering questions, answering phones, transferring calls, greeting people, taking messages and filling out

appropriate paperwork.

Flute Lessons 2006 Present

I teach beginner flutes to high school flutists. I pay attention to details to ensure the student is not developing bad habits. I teach

them to pay attention to details by asking them to critique themselves and fix problems. I listen to their problems and help them

come to a solution.

Education

Ohio State University 09/2007 08/2010

I graduated 06/2010 with a Bachelor of Arts degree in music. I graduated cum laude. I participated in the service fraternity, Sigma

Alpha Iota. I taught music lessons and band camp.

Ohio University 09/2006 06/2007

Skills

Proficient in Microsoft Word, Powerpoint and Exel. Proficient at internet research. Excellent listening and verbal skills. Exceptional

multitasking abilities. Planning and organizing skills. Excels at building trusting relationships with customers and colleagues.

Recalling information. Maintaining emotional control under stress. Encouraging others. Being thorough. Resourceful. Focused.

Moves with purpose. CPR certified. AED certified.

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