Customer Service Manager

Larry Blake

**** ******* ****., ********, ** **223 ( ablgt4@r.postjobfree.com 803-***-****

AREA MANAGER / TRAINER / FINANCE MANAGEMENT

New Business Development ( Competitive Analysis ( Market

Research & Penetration

Results-driven Seasoned Manager leveraging proven strengths in the

development, launch, and management of various business ventures. Strong

customer service and finance backgrounds. Innovative and highly effective,

valued advisor and leader with experience in steering companies to

competitive edge. High-performance, talented, and a multi-disciplined key

contributor with extensive experience in strategic thinking, problem-

solving, communications, and customer service. Polished communicator and

negotiator; extensive experience working with senior level executives.

Strong ability to form productive working relationships with individuals

from diverse backgrounds and at all organizational levels.

CORE COMPETENCIES

PROJECT MANAGEMENT Employee Training Cross Functional Team

Multi-Site Management Leadership

Strategic Finance Management Client Relations

Marketing Solution Selling

Market Penetration

EDUCATION

Degree: Bachelor of Science Business Administration

Business Management and Finance

University of Phoenix GPA 3.1

Master of Science Accountancy

University of Phoenix Complete November 2011

PROFESSIONAL EXPERIENCE

Staples, Inc

2008-

Present

Credit and Collections Analyst

Responsible for proactively managing a portfolio that consist of

2300+ accounts and over 2 million in receivables. Provide excellent

customer service to all internal and external customers. Consistently reach

the goal of 80 percent current and less than 2 percent over 90 for my

portfolio. Perform account reconciliation, audits, offsets, and

misapplications to bring resolve to customer accounts. Prepare and review

daily reports to assist in account management.

Key Achievements:

> Elevated to larger portfolio after one month of employment;

> Developed strong relationships with sales staff;

> Selected to be a part of the Over 90 team that only worked accounts with

over 90 balances and received company wide recognition for success.

> Provide excellent customer service to new and existing customers;

> Received Team Care award for outstanding service and bringing resolve to

critical needs areas.

Title Doc Inc., Columbia, SC

2003 - 2008

Area Manager

Supervised and coached local managers on all aspects of business

operations. Opened new store and made profitable within three months.

Directly managed 700+ customer accounts. Provided leadership and developed

/ training of staff. Identified and qualified new employees for hire and

assisted with HR related functions. Valued as an advisor on collections

and loans. Marketed, negotiated, and grew company to over 2,000,000 in

loans. Reported directly to VP of Operations.

Key Achievements:

> Performed weekly audits to ensure that all office activity meets company

standard;

> Implemented collection strategies that resulted in bad debt less than 2.5

percent monthly;

> Provided excellent customer service and in charge of resolving all

customer issues for this region;

> Successfully trained all new employees in areas of company and state

compliance to rules and regulations.

All American Title Loans, Columbia, SC

2002- 2003

Store Manager

Provided strategic guidance in growth of company offices. Directly

managed 145+ customer accounts. Provided leadership and development /

training of staff. Responsibilities included all aspects of office

management. Valued as an advisor on collections and loans. Marketed,

negotiated, and grew company. Strategically trained, motivated and managed

sales teams. Responsible for processing loans on customer vehicles.

Reported directly to Vice President of Operations.

Key Achievements:

> Worked with auction and other local vendors in the sale of repossessed

vehicle for the region;

> Promoted two assistant managers to store managers at other locations;

> Developed collection strategies that reduced delinquency and increased

loans;

> Trained new employees for Columbia region.

Budget Car Rental, Durham, NC

1996-2002

Assistant Manager

Responsible for management of local office. Responsibilities included

preparing daily reports. Filed various insurance clams, accounts payable

and receivable. Opened and closed contracts for customers. Responsible for

training and development of new employees. Reported directly to Senior

Management.

Key Achievements:

> Opened new store in Durham, NC;

> Developed marketing plans that resulted in immediate growth for location;

> Office became profitable after six months of operations.

Excellent Computer Skills / Type 50-55 wpm, Microsoft Applications

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