John G. Coyle

**** ******** *****, *** #*

Greenville, NC 27834

252-***-****

ablgsi@r.postjobfree.com

Summary:

Information Technology Manager with extensive experience in Data Center

Operations and Information Systems within the Banking and Financial

Industry. Demonstrated leadership in managing technology to meet business

goals. Excellent record in exceeding projection expectations, maintaining

day-to-day operations schedules, and developing and maintaining a strong

team through coaching and team leadership. Currently managing the

Technology Command Center at Branch Banking and Trust, a 152 billion dollar

institution with more than 1,500 financial centers in the Southern United

States offering full-service commercial and retail banking services along

with other financial services. Volunteer Firefighter/EMT and Fire Company

administrative officer and a Pennsylvania State Fire Service Instructor II

with vast experience within the area of Technical Rescue.

Employment:

Branch Banking and Trust

Wilson, N.C.

Data Center Shift Manager December 5, 2006 to Present

Manage, monitor, and maintain Corporate IT infrastructure consisting of

Nortel and Cisco Networks, IBM Z10 Mainframe Sysplex, and Windows and Unix

Server based systems.

Support and ensure availability of critical Banking operations

applications and infrastructure such as ATM network, Branch network, Client

Central, Online Banking Systems, Mobile Banking, Creative Payment Systems,

Wire Transfer, Mortgage Lending, Treasury Services, Phone24 Call-center

Applications, and Insurance Services.

Manage the execution of the daily batch processing schedules using BMC

Control-M Scheduler.

- Monitor the execution of Legato Network Storage backups.

Monitor and diagnose IT Telecomm issues including VoIP and Data at all

BB&T sites using tools such as Tivoli Netview, HP Network Node Manager,

Cisco Unified Communications Manager, OPSWare, Compuware VantageView and

NetQoS.

Diagnose production problems, and rectified errors or approved next level

escalation. Document errors and incidents HP Service Manager Ticketing

System.

Coordinate resolutions with production and system engineering and

application programmers to initiate system changes and problem resolution.

Interface and coordinate with IT Problem Management Department to ensure

that proper resources and emphasis is given to all high severity issues and

outages in order to restore service and bring about resolution and return

to service.

Ensure that upper management is apprised of issues affecting Banking

services and infrastructure and perform root cause analysis as required.

Approve Data Center technician's assignments and assured their

completion. Manage employees, schedule work hours, resolve conflicts,

recommend and schedule training and evaluated their development.

Blair Corporation

Warren, Pennsylvania

Data Center Shift Manager August 15, 2006 to November 22, 2006

Managed and maintained mainframe running on IBM z890 Mainframe and IBM

2105 TotalStorage Enterprise Storage Server, running VSE/ Power. Monitored

web based applications running on IBM P-Series.

Managed the execution of the daily batch processing schedules.

Diagnosed production problems, and rectified errors or approved next

level escalation. Documented errors and incidents using Problem Tracker

System.

Coordinated resolutions with tech services and application programmers to

initiate system changes and problem resolution.

Interpreted and implemented company policies and developed operating

procedures to facilitate Data Center operations.

Approved Data Center personnel assignments and assured their completion.

Ensured Data Center staff maintained training for implementation of IBM I-

Series and Warehouse Management System.

Managed employees, scheduled work hours, resolved conflicts, and

evaluated their development in order to determined salaries.

Bushkill Volunteer Fire Company

Bushkill, Pennsylvania

Administrator May 2005 to July 2006

Acted as Fire Company Administrator and Financial Officer, writing and

establishing new Standard Operating Procedures and Company Policies.

Establish and administer company budgets.

Act as liaison between Fire Company, legal counsel, and local government.

Work to resolve issues stemming from a misappropriation of funds by past

officer.

Chief grant writer and fund raiser for the Fire Company responsible for

securing several FEMA and State grants.

Responsible for all Fire Company finances including budgets, audits, and

fund raising.

Standard and Poors - The McGraw Hill Companies

New York, New York

Data Center Shift Manager Sept.19, 1983 to April 15, 2005

Managed and maintained mainframe and server based operations, running on

IBM S/390 Mainframe, Sun Microsystems Servers, Compaq Proliant Servers, and

EMC Symmetrix mass storage systems supporting Credit Market Systems,

Ratings, and Bond Portfolio Evaluations.

Managed large scale Data Center environment operating on multiple

operating systems including MVS, Sun Solaris, and Microsoft; running DB2

and Oracle databases; and Legato and Veritas Backup Systems.

Managed the execution of the daily production schedules. Monitored

networks using H/P Openview, scheduled data operations using Appworx and

OPCA.

Diagnosed production problems, and rectified errors or approved next

level escalation. Documented errors and incidents using Remedy System.

Approved rescheduling of jobs to insure successful completion of production

schedule.

Coordinated resolutions with systems and application programmers to

initiate system changes and problem resolution.

Interpreted and implemented company policies and developed operating

procedures to facilitate Data Center operations.

Approved Data Center personnel assignments and assured their completion.

Trained and managed Data Center staff and achieved significant

improvements in their productivity.

Maintained and scheduled service for Data Center facilities to ensure

that company service and operating standards were met.

Managed employees, scheduled work hours, resolved conflicts, and

evaluated their development in order to determined salaries.

Shearson American Express New York, New York

Senior I/O Control Clerk Sept. 1978 to Sept. 1983

Responsible for evaluating and checking Data Entry Department input for

accuracy. Operate batch entry console, and interface with corporate data

center and end user departments. Ran daily backups and archives.

Emergency Services:

Pennsylvania State Fire Academy Bucks County Community College

Local Level Instructor April 2004 to Jan. 2007

Local Level Instructor for the Sate Fire Academy holding certification as

Fire Service Instructor II, teaching primarily in the areas of Technical

Rescue and Hazardous Materials (Please see attached course list).

Bushkill Fire Company Bushkill, Pennsylvania

Volunteer Firefighter/EMT Feb. 1994 to Present

Volunteer Firefighter/EMT with Bushkill Fire Company. Have held rank of

Lieutenant and Safety Officer.

Member of Fire Company Technical Rescue Team and Dive Rescue and Recovery

Team.

Fire Company Treasurer, past President. Chief grant writer and fund

raiser for the Fire Company responsible for securing several FEMA and State

grants.

(Course certificates available upon request).

Urban H.A.R.T. Rescue, Inc East Stroudsburg, Pennsylvania

Instructor Jan. 1999 to Aug. 2002

Instructor in the areas of High Angle Rescue, Confined Space Rescue, and

Trench Rescue. Having trained students in New York, New Jersey,

Pennsylvania, and Thailand.

Industrial Instructor for OSHA compliance in the areas of Confined Space

Entrant and Attendant, Entry Supervisor, and Industrial Fall Arrest.

Member of company Confined Space and Industrial Rescue Team.

Bushkill Emergency Corp. Bushkill, Pennsylvania

First Responder Oct. 1992 to Nov. 1996

First Responder, EVOC Instructor and member of the Corps Steering

Committee.

Education:

Pace University New York, New York

1980-1982

Power Memorial Academy New York, New York

High School 1976 - 1980

Community:

CPR Instructor - American Heart Association.

References: Available upon request

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