Administrative Assistant Customer Service

A na Barillas

*** * *** * **** A VENUE M ONROVI A, CA 91016

P HONE : 626-***-**** E MAIL : B ARILL ASANA @ YAHOO . COM

EDUCATION

DUARTE HIGH SCHOOL

General High School Diploma

COMPUTER EDUCATION INSTITUTE

Office Management, Microsoft Office Specialist -Word, Excel, Access, PowerPoint, Outlook, WordPerfect, Peachtree, QuickBooks,

Vue Proctor Certified

QUALIFICATIONS

Excellent time management and organization skills. Work well with others. Open to new ideas, self motivated and always looking to

improve. Comfortable dealing with customers by phone, and in person. Seek opportunities and use resources to achieve plans. Fast

learner. Computer and Internet savvy. 60-80 wpm, 10 key. Fluent in English, and Spanish. Ability to work effectively under

pressure.

WORK HISTORY

EMPLOYER: STAND ALONE CONSULTING LLC

DATES: APR. 2008 – NOV. 2009

JOB TITLE: ADMINISTRATIVE ASSISTANT

Responsibilities include scheduling of appointments, customer follow up, general office duties: answer phones, order office supplies,

fax, scan, and sort mail, shipping and receiving, as well as organizing office. Respond to email or phone depending on customer

preference. A/P and A/R. Data entry, other duties as assigned

EMPLOYER: LUXURY MOTORWORKS

DATES: JAN 2007- MAR. 2008

JOB TITLE: OFFICE MANAGER

Maintain computerized inventory of all parts, supplies, and products. Interface with vendors to ensure product inventory ordered,

delivered and appropriately, price listed. Respond to customer inquiries and provide standard and discounted pricing information.

Help plan and organize company functions. Research and set up a voice mail answering system. Create, organize, and set up an

information center for manuals and schematics. Process invoices, purchase orders, and accounts receivables utilizing Accounting

System. Maintain the company home page information, based on feedback from users and monthly statistics. Screen and route

incoming email. Complete online orders, which include, processing online payment, packaging and mailing products. Consistently

monitor all links, to ensure they remain timely and accurate. In charge of taking pictures of new parts, editing in Photoshop and

uploading them on to the company website. Update customer online accounts with service history, and service reminders. Add the

company to several online business directories, invite customers to visit the site and rate the company based on their experience.

EMPLOYER: MILLER’S AUTOMOTIVE

DATES: AUG. 2004 – NOV. 2006

JOB TITLE: CUSTOMER SERVICE

Answer phones, weekly bank deposits. Prepare all work orders. Maintain office supplies full as well as ordering parts and

researching the internet for better deals. Contact customers by mail or phone regarding past due bills. Receiving and sending mail

faxes, filing, and organizing office.

EMPLOYER: GILBERT M. ROSAS, ACCOUNTANCY CORPORATION

DATES: JUN. 2003 – JUN. 2004

JOB TITLE: ACCOUNTING ASSISTANT

Spanish translator, when needed. Prepare Offer in Compromise, collect all necessary paperwork, and any additional information

requested by the Internal Revenue Officer. Bank reconciliation, check disbursements, coding, and journal entries, (Quick Books,

Turbo Tax) Perform general office duties, such as, typing memos & letters, filing, & faxing, phones, office supplies. Schedule

meetings, and travel arrangements.

EMPLOYER: COMPUTER EDUCATION INSTITUTE

DATES: OCT. 2000 – MAR. 2003

JOB TITLE: ADMINISTRATIVE ASSISTANT

Personal assistant to Director of campus, Vue Test Proctor, student services, which include, student ID., grade and enter test scores,

provide tutoring in Microsoft Word. Daily calls to students regarding attendance, as well as keeping notes in the system. Aid in

coordination of events such as awards, graduation ceremonies, and various job fairs. Provide relief support for the front desk

receptionist.

Contact this candidate