Customer Service Manager
Resume:
David W. Wanamaker
**** ********* **. *********** ******** 62703
Residence: 217-***-**** / Mobile: 217-***-****
Highlights of Qualifications:
Highly Developed Customer Service Skills / Strong Written and Oral
Communication
Outstanding Sales Ability / Recognizing, Analyzing, and Resolving Issues
Promptly
Creative Development of New Innovations for Profitability and Operations.
Computer & Program Proficient / Extensive Business Management
Employment History:
Independent Insurance Claims / C.A.T. Adjuster / Property Loss Specialists.
2009 - Present
Primary: Inspection of residential and commercial properties for damages
due to wind/fire/water/or other loss. Evaluate necessary reconstruction
needs and prepare estimate for clients. Negotiate settlement with client's
contractor or other vendor. Determination of liability, cause and origin,
fraud investigation, and loss statements as necessary to expedite closure.
Additional Responsibilities: Bodily Injury, Auto Physical Damage Claims,
Content Loss Inventory. Program usage: Microsoft, MSB, Outlook, VCA,
Excel. Personal Tools: Vehicle, Ladders, Digital Cameras, Laptop, Measuring
Equipment.
Service Division Supervisor / Sutton Siding & Remodeling.
2006 - 2009
Material Selections Coordinator / Collections / Sales / Support / Sutton
Siding & Remodeling
Multiple task position for general construction contractor. Support to
sales personnel following up with their clients to secure proper building
materials for client's project. Generating additional sales with clients
from warranties, upgraded materials, and/or additional building projects.
Collection of revenue including down payments, progress payments, final
billings, & delinquent accounts. Support to construction crews as needed.
Phone, computer, customer service, organization, building material
knowledge, estimating, & general construction practices are essential
aspects of this position. Promoted to Divisional Operations Manager for
general contractor's Handyman Division. Inspections, estimating, contract
writing, sales, material selections and procurement, scheduling of
divisional technicians, billing and collections of revenue, procedure
writing, warranty and complaint resolutions, and financial accounting.
Extensive telephone, computer, and customer service responsibilities.
Estimating repairs for Insurance claims and retail. Sales closing average
90%. Program usage: Exactimate, Excel, Word, A.C.T. Started with company as
Material Selections Coordinator and Collections. Promoted to Service
Division Supervisor.
General Manager / QCSA Auto Auctions 2005
Complete operations manager for Insurance Auto Salvage Auction. Inventory
control and marketing for bi monthly auction. Marketing to prospective
Insurance suppliers, auto re builders, and salvage buyers. Interviewing,
hiring, and training of the entire support and yard staff. Training and
safety procedures usage of all equipment including industrial forklifts.
Expenditure control, banking deposits, supply replenishment, accounts
receivable, payable, and payroll. Extensive use of computer and telephone.
Responsible for opening this new market location for the company. Within 6
months, expanded client base with both buyers and insurance suppliers. Yard
expansion project became necessary and was completed to accommodate needs.
Employee force doubled. Revenue and per vehicle averages continued to grow
steadily. Program usage: Microsoft, Outlook, Word, Excel, Aimes.
Total Loss Specialist / Material Damage Adjuster / Erie Insurance Group
2003 - 2005
Settlement of insurance claims with Insured's and Claimant's when their
auto, motorcycle, boat, or specialty unit is deemed as a total loss.
Support to field material damage adjusters for entire state and surrounding
boundaries. Adjusting of all out of state independent assigned material
damage claims. Subrogation with opposing carriers as necessary. Extensive
use of computer and telephone. I was the first person assigned this
position for the State of Illinois within the company. I was able to
further strengthen Erie's service commitment by providing clients fast and
accurate replacement values for their losses and achieved agreed
settlements 90 - 95% of the time on first contact without need for
additional negotiations. Program usage: Microsoft, Word, Outlook, C.M.S.,
C.C.C..
District Manager / Insurance Car Rentals Inc. Dist. II & IV
1989 - 1993 / 2000 - 2003
Organizing and coordinating daily activities and staff of automobile
rental branches specializing in Insurance Replacement. Rental contracts,
securing reservations, scheduling deliveries and vehicle returns, Billing
of completed rental contracts, sales and marketing of the company's
services, interviewing, hiring, and training of office support staff,
rental agents, and maintenance personnel. Monitoring office expenditures,
bookkeeping, banking deposits, checkbook reconciling, general clerical,
accounts payable, receivable, payroll, and revenue tracking. Started with
company as Assistant Manager / Maintenance Manager. Promoted to Branch
Manager. Returned as Branch Manager and promoted to District Manager.
On Locations Services Manager / Evans Services and Restoration
1995 - 2000
Organizing and coordinating daily operations of carpet, upholstery, air
duct cleaning crews, and support personnel. Securing reservations and
scheduling of routes and deliveries. Sales, marketing, and in person
presentations of companies services to residential and commercial
clientele. Preparation of divisional financial reports, annual budget
forecast, business plans, receivables, implementation of and writing new
procedures manuals. Maintaining morale and standards. Interviewing, hiring,
training of the entire divisional staff of cleaning crews and support
personnel. Inventory control and replenishment. Support for fire and water
remediation crews, garment restoration division, and office personnel.
Sales Closing Average over 90%. The Institute of Cleaning, Inspection, and
Restoration Certified (I.I.C.R.C.) Started with company as Fire Division
Operations Manager.
Self-Employed / Rock-A-Fella Music Service. (Part-time)
1983- Present
Owner and operator of independent mobile entertainment service. Marketing,
sales, business and self promotion, customer service, master of ceremonies
and extensive knowledge of music vital to business longevity and success.
Education, Training, & Organization:
Telecommunications Operations / Luke A.F.B.C.C. Phoenix Az.
Konawaena H.S. Graduate / Kealakekua Hi.
Material Damage School Graduate / Erie Insurance Group - Erie Pa.
Total Loss Training Certified
The Institute of Cleaning, Inspection, and Restoration Certified (Past
certifications: Fire, Water, Mold, Carpet, Upholstery.)
Clean MVR, D.O.T. physical/passed/current, Class C license/current.
20 Year member Adjusters Association of Central Illinois / Membership V.P.
& Golf Outing Chairman (current)
SBI / SCI Top Secret Security Clearance. (past)
Volunteer: Sangamon County Animal Control
References: Mark Crowner Property Specialist Independent
Adjuster 217-***-****
Julie Kasten Claims Adjuster Erie Insurance
Group 815-***-****
Bruce Countryman Claims Adjuster Cincinnati insurance
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