Customer Service Representative

Pamela S Nance

*** ******, ****, ** *****, 417-***-**** *************@*********.***

Experience Customer Service Representative

**/****-******* ********, ***********, MO

Customer Service Representative

Answered inbound and outbound calls from customers

Problem solved issues according with process

Listened to and resolved the issue with customers

Customer Service Representative

10/2007-01/2008 Teletech, Springfield, MO

Answered inbound calls from customers

Problem solved issues

Enrolled and disenrolled member into a Rx insurance plan

Homemaker

09/2004-Current

Laborer

06/1998-09/2004 Pella Corporation, Shenandoah, IA

Waterspider/made sure assembly lines had supplies

Stegherr Operator/made the muntin bars for custom windows & doors

Splitter Saw Operator/cut lumber down to size for moulders

Medical Claims Examiner

03/199*-****** Mutual of Omaha, Omaha, NE

Enter major medical claims into computer for processing

Paid or denied claims according to insurance policy

Reconcilement Clerk

03/1995-12/1996 ITI Marketing, Inc., Omaha, NE

Create billing information for billing department

Info from computer read outs of Telemarketer dispositions of phone calls

Two time employee of the month

Customer Service Representative

04/1994-03/1995 Sitel Corporation, Omaha, NE

Answered inbound calls for dedicated lines

Took consumers information about a specific product for refunds

Took consumers information so that information can be sent to them

Customer Service Representative

11/1989-05/1990 West Telemarketing, Omaha, NE

Answered inbound calls for multiply companies

Took consumers information so that a product or information can be sent to them

Education Northwest Missouri State University, Maryville, MO

09/1979-09/1982

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