Customer Service Administrative Assistant
Resume:
Jessica Hannah
*** ******* *****, ***** ***, VA *4328
**********@*****.****.***
Objective Veterinarian Assistant position.
Pediatric Clerk
Professional Experience June 08 –
Twin County Regional Hospital, Galax, VA Present
1. Assist in the maintenance and retrieval of
research materials
2. Scheduling
3. Filing
4. Make referrals for patients to local and out of
state doctors offices
5. Patient registration
Operate office equipment including
6.
photocopiers and fax machines
Answer telephones and forward calls
7.
Enter and update data to generate detailed
8.
reports
Retrieve documents upon client request
9.
Ensure papers were delivered in a timely
10.
manner
Billing
11.
Insurance claims
12.
Collections
13.
Medical Coding
14.
Trained in Practice Partner®
15.
Administrative Assistant Sept 07 –
Valor Health Care, Hillsville, VA Feb2008
16. Greeted patients and scheduled patient
appointments
17. Prioritize patient daily care according to acuity
and scheduled patient procedures
18. Take vital signs and recorded to patients charts
19. Maintain and set up patient rooms
20. Perform preventive maintenance on emergency
equipment
21. Assist with patient and family education
22. Assist R.N. with medication orders
23. Maintained and updated patients charts
24. Trained in SAM Vista® and CPRS®
25. Medical coding
26. Utilize PC to enter and retrieve patient data
27. Answer multi line phone, operate fax and copy
machine
28. Provided assistance for patient forms and
questions
29. Honored patients rights and confidentiality
Jessica Hannah
656 Cascade Trail, Fancy Gap, VA 24328
**********@*****.****.***
Customer Service Representative, (6 month part time 2007
position)
XM Results, Galax, Virginia
1. Resolved customer service issues in a
professional manner
2. Effectively handled customer inquiries for call
center
3. Experienced with proprietary software for data
entry and retrieval
4. Proficient with Microsoft Office System
(including Word, Excel, PowerPoint, Access,
and Outlook
5. Received numerous accolades form senior
management for consistently providing
excellent service and tactfully resolving
sensitive issues.
Education
CPR and First Aid Certified, since 2007
Medical Office Clerk, 2006, Wytheville Community
College
Medical Terminology 2007 Wytheville Community
College
Accounting 101 2006, Wytheville Community College
Certified Nursing Assistant, 2005, Grayson County
High School
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