Customer Service Manager

Core Professional Strengths

Policies & Procedures Safety Training Customer Service

Employee Orientation & Benefits Drug Screening

Accounts Payable & Receivable

Worker Compensation Inventory Control Payroll

Professional Experience

2009-Present Advance America Lanett, AL

Center Manager

Responsible for overall operations of the center, including but not limited

to, meeting and/or exceeding monthly budgets, processing loan applications,

maintaining accurate customer files, perform weekly audits to ensure the

center is in compliance with company policy and state guidelines. Conduct

and document daily collection calls on past due accounts. Promote excellent

customer service

2008-2009 Retail Maintenance Network, Inc Palmetto, FL

Field Operations/Clerical Support

Primary responsibilities centered around performing site visits to retail

stores and banks, photographing and documenting necessary repair work, and

transmitting information to home office. Record and maintain daily time

sheets, travel logs, and weekly expense reports.

1999-2008 JP WAHL Construction Services Newnan, GA

Office Manager

Create and negotiate job contracts. Schedule sub-contractors for upcoming

projects, monitor projects already in progress, price and order materials,

develop and maintain cost versus budget spread sheets, and perform a

variety of accounting duties including accounts receivable, accounts

payable, billing and payroll.

1997-1999 Durham Public Schools Durham, NC

Secretary to the Director of Student Assignment

Record and maintain accurate records of applicants participating in the

Magnet School Lottery, students enrolled in public schools, and students

applying for assignments out of their school district. Demonstrated skills

and competency in clerical procedures including sending information packets

to families interested in Magnet Lottery, preparing purchase orders,

maintaining time sheets for three employees, handling multi-line phone, and

filing.

1993-1996 Holland Employment LaGrange, GA

Placement Coordinator

Recruit, interview and drug screen potential employees for clients in the

manufacturing business. Conduct employee orientation according to each

individual client's specifications to include safety procedures and

hazardous material information. Inform new employees of company policy and

benefits. Also, maintain and record new employee data, client billing,

establish, maintain, review, and process time sheets for 250 employees.

Interface with corporate legal department regarding worker compensation

claims, doctor appointments, and light duty assignments.

Education

1999-2001 Piedmont Community College Roxboro, NC

Associates in Applied Science-Business Administration

1995-1997 West Georgia Technical Institute LaGrange, GA

Management and Supervisory Development Program

Computer Skills

MS Word, Excel, Internet, E-mail, Power Point, MS Office XP, QuickBooks

Pro 2000 & 2003

References Upon Request

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