Customer Service Sales

KATHLEEN D FISHER **** S. **nd Street, St Joseph, MO

64503

816-***-**** 816-617-

3517

CAREER OBJECTIVE: To obtain a position that will utilize strengths in

business development, inside sales, customer service, and relationship

building.

SUMMARY OF QUALIFICATIONS:

Ability to communicate effectively orally and in writing with excellent

usage of grammar spelling and punctuation

Detail oriented and skilled in conducting thorough analysis and

evaluations. Excels in planning, organizing and communicating, thoroughly

enjoy helping others, supportive of colleagues when working in a team

effort

Strong interpersonal skills (both verbal and written) with an emphasis on

initiative, knowledge sharing, teambuilding, and independent decision-

making

Works effectively with all levels throughout the organization and across

functional lines

Ability to meet stringent deadlines, capable of handling confidential or

sensitive information in an appropriate and professional manner

Knowledge of Goldmine, SFA, CRM, Microsoft Office Suite, Including Excel,

Word and Internet

Capable of balancing initiative with service, versatile, able to enhance

productivity

Works closely with and serves as an adviser to the other Plants

PROFESSIONAL EXPERIENCE:

Heavy customer contact; maintain consistent sales quotas, provide

outstanding customer service

Conducts product research, handles detailed transactions, enters orders

and establishes shipping datelines

Purchased small and large office supplies, developed sales territory,

conducted confidential pre-employment background checks and maintained

confidential files

Maintained all sales data-bases and periodically updated information

through customer contacts to insure most accurate customer lists

Qualified customer accounts and submitted lease paperwork for approval

Trained customers on proper utilization of equipment on-site and at

company showroom

Participated in yearly open house by providing tours of latest equipment,

demonstrations, and customer registration

Met with all levels of staff from president to plant managers to develop

ongoing communication channels for plant staff

Prepared and presented quotes and installation time lines and followed

through to insure deadlines were met

EMPLOYMENT:

Independent Agent - St Joseph, MO

2/2009 - Present

West at Home LLC

San Antonio, TX 78249

7/2006 - 2/2009

Inside Sales/Customer Service Manager

Toshiba Business Solutions

St Joseph, Missouri

1/2001 - 7/2006

Customer Service Manager

MPP Group of Companies, Inc

Kansas City, MO

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