Customer Service Manager

F. Steve Firouzian

**** ******* ******, ****** ****, 43017 614-***-****

**********@*****.***

Profile

Energetic, sincere, hard working and assertive

Extensive background in management, administration, sales, customer service

relations; ability to develop strong repeat business

Education

B. S in Management 1990

Ohio State University, Dean's list, Four quarters

Work Experience

2008-Present Cuppy's Coffee Columbus, Ohio

Owner/ Operator

Mange the Coffee shop, purchase and prepare Coffee, other food product

and supplies; maintain good customer relations.

2002-2008 Renew Construction Company Columbus, Ohio

Formed a partnership, purchased and renovated houses and re- sold them.

1999-2002 Columbus Credit Bureau, assigned to BMW Financial Services

Dublin, Ohio

Servicing past due accounts, making courtesy and collection calls.

Setting customers on automatic debit programs.

Promoting BMW insurance and credit card programs.

1996-1999 Allstate Insurance Columbus, Ohio

Independent agent

Responsible for selling property& casualty life insurance which included

commercial / private automobile, homeowner's / renters insurance.

Generated, researched prospect leads, solicited by telephone and developed

proposals and bids.

Provided customer service and resolved problems.

Consistently exceeded sales projections for new agent.

Awarded the agent of the month, four consecutive moths

1994-1996 Sorrento's Deli, Coffee & Yogurt Columbus, Ohio

Owner/ Manager

Purchased and renovated a failing business and turned business around to

an upscale deli

increasing profits by more than 50%

Developed and extensive customer relations program

Recruited, trained and scheduled staff; responsible for payroll and taxes

Planned and maintained annual budget ; created advertising program

Introduced new products and added catering service

1991-1994 Deli at Lane Avenue Columbus, Ohio

Owner/ Manager

Purchased and renovated business in upscale, high traffic mall

Developed a specialty menu and provided consistent quality service

Recognized in the Columbus Dispatch for uniqueness of the store

Earned businessman of the year, Lane Avenue Mall.

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