Customer Service Supply Chain

JOAN QUAST

Home: 605-***-**** Cell: 214-***-****

*** ******** **** ****: 214-***-****

Rapid City, So. Dakota 57701 *******@*****.***

Summary:

Supervisory professional experienced in managing employees in a variety of tasks associated with mail

room, invoicing and payment of billables that typically exceeded $50,000,000 per month. Responsibilities

included document imaging, filing, data entry, and other support operations in a large healthcare

organization. Experienced as a court advocate with family services and investigating theft and business

shortages. Highly skilled in gathering and compiling information from a variety of sources, analyzing the

relevant facts, communicating conclusions, and persuasively presenting very innovative solutions with a

strong ability to interact with professionals. I am currently seeking a position that will utilize my experience

and training.

Skills:

Supervisory Skills • Retaining & Organizing Filing • SMART

•

System

• Ability to Prioritize • Medical Billing • ReadSoft

• Managing Employees • Medical Terminology • Excel

• Dependable • Security • Word

• Excellent Telephone • Loss Prevention • ICD 9, CPT

Skills Coding

• Detail Oriented • Risk Management • Data Entry

• Multi tasker • Investigations • Accounting

• General Office • Mailroom • Document

Equipment Scanning

Experience:

HCA Supply Chain (Coppell, Texas) 2008 2010

Accounts Payable/Data Capture Supervisor

Responsibilities included, comprehensive management of large Data Capture Department. This included

administrative functionality with standard operating procedures, personnel development, and order

management. Experienced in providing system and administrative process training to include ReadSoft,

SMART and time management functionality. Expertise in supply chain process optimization including

record retention, manpower utilization, customer service, mail room management, system indexing,

document prep, scanning and complete operational support. Managed work flow assignment based on

system reports. Effective cost management of supply chain initiatives tracked through on going dash board

reports.

The Windward Group 2007 2008

Document Imaging Supervisor

Responsibilities included direct support to a contract assignment with the North Texas Transit Authority in

converting paper documents to electronic media, creation and implementation of “Standard Operating

Procedures” manual, expertise in scanning technology, complete administrative management of office

associate’s including hiring, training, and continual process improvement, effective resolution of issues by

determining root cause, corrective action and implementation.

Belk’s Department Store 2007 2007

Loss Prevention Associate

Overall responsibility for loss mitigation, ensured process compliance, personnel background investigations,

expertise in administrative functionality, OSHA and safety compliance training, building inspections, Multi

site management of various areas supplemented via state of the art remote surveillance equipment,

reconciled daily inventory of sales against actual inventory on hand, return authorization compliance

including report management, and exception based investigations.

MedSynergies 2005 2006

EOB Imaging Clerk

Office Administrator experience including file maintenance, administrative processes, lock box security,

creation and implementation of administrative process, training expertise of office staff pertaining to

digitization of all documents, indexing of accounts payable documents.

Guardian Ad Litem 1992

2003

Court Appointed Special Advocate

Interviewed, investigated, analyzed facts, and made recommendations regarding children in the foster care

system. Expertise in court ordered home investigations. Regularly met with professionals, (doctors,

therapists, teachers, lawyers, and police) to determine recommendations. Extensive experience in report

preparation for judicial, medical and legal colleagues. I have expertise in testifying during legal

proceedings. I have also obtained continuous diversity training and drug and alcohol training.

Texas State Guard 2009 2010

(Volunteer)

Administrative clerk to the Adjutant of the Regimental Headquarters, 19th Brigade (Civil Affairs)

Responsibilities include in processing/out processing soldiers, developing assignment orders for state active

duty assignments, in addition to preparing documents related to awards and promotions. Developed

Template for soldiers personnel files to be electronically stored. It is being implemented throughout the

North Medical Brigade for the State of Texas.

Education:

CCI Training Center, Medical Coding and Billing, Anatomy and Physiology, Medical Terminology, Billing

Claims and Forms, Computer Medical Office, Law and Ethics, Personal Development, Accounting and

Records Management, Business Communications, Business Math, and Computer Fundamentals.

References: W ill be furnished upon request

Contact this candidate