Customer Service Representative

Kristy Howton

** ******* ****, ***** *****, SC **445? 843-***-****? ablgkz@r.postjobfree.com

Summary:

. Seven years of managing, recruiting and training of employees.

. Background in creating, scheduling and executing special events and

other facility programming.

. Ability to work in a fast-paced, hectic environment while

effectively maintaining a high level of professionalism and quality

of work.

. Ability to communicate complex ideas in a simplified manner over

the phone, face-to-face, or to a group.

Professional Experience:

Charleston Air Force Base Pool ? Charleston, SC

May 2010 - Sept. 2010

Head Lifeguard

. Managed facility and staff, conducted daily in-service training,

taught swim lessons, maintained water quality and safe chemical

levels, performed facility safety checks, patron surveillance,

and provided any necessary first aid.

Lucky Brand Dungarees ? Charleston, SC

November 2008 - April 2010

Customer Service Representative

. Customer service, store set-p and box sets, shipment and

receiving.

. Only one of eight seasonal staff chosen to stay on permanently.

BFG Communications ? Charleston, SC

March 2005 - August 2008

Field Agent

. Conducted market research and brand promotions for company's

clients through the use of face-to-face surveys in various

venues around the city and surrounding areas; scouted potential

venues and informed the owners of the venues of benefits of

joining the Client Program of the company's client; set-up, help

designed and worked special events; conducted product inventory.

. My market won national recognition within the company for top

performance.

. I regularly performed top in my local market.

. I was chosen out of hundreds of Field Agents to be one of six

Field Agents chosen for a special Touring Assignment.

ArborGen ? Summerville, SC

August 2004 - March 2005

Laboratory Technician

. Using sterile techniques would grow genetically engineered pine

trees from cells growing on an agar gel to seedlings placed in

soil for various paper producing companies, created and

maintained a sterile environment.

Federal Law Enforcement Training Center ? North Charleston, SC

September 2003 - Present

Lifeguard

. Patron surveillance, provide any necessary first aid, maintain

water quality and facility, responsible for equipment checked

out and in.

Roleplayer

. Take part in the training of Federal Law Enforcement Agents by

performing various roles.

Morale.Welfare.Recreation ? Goose Creek, SC

May 2000 - September 2009

Lifeguard and Program Manager

April 2009 - September 2009

. Scheduled, created and ran facility programs, created bi-weekly

schedules for a staff of 12.

Head Lifeguard

April 2002 - September 2006

. Created the policies and procedures manual for the facility,

created bi-weekly schedules for a two pool facility with a staff

of 12, taught swim lessons and lifeguard classes, ran weekly in-

service training,

. Created a GuardStart Program at the facility.

. Had zero major incidents at the facility while I was in charge.

. Had a great relationship with staff and patrons..

. Managed the facility and staff, completed staff evaluations

Lifeguard

May 2000 - August 2001

. Patron surveillance performed any necessary first aid and/or

CPR, performed daily safety checks of the facility, completed

water chemistry checks.

Education: Scholarships:

B.S. in Biology SC Life Scholarship

College of Charleston Zbar Memorial Scholarship

July 2004

Certifications and Other Skills:

Certifications:

. American Red Cross: Instructor and Instructor Trainer for -

Lifeguarding, CPR, AED, First Aid, Supplemental Oxygen

Administration

Other Skills:

Familiar with computer, Microsoft Office Suite and Microsoft

Works, skilled in the use of POS systems, able

to use sterile techniques in a lab setting.

Contact this candidate