Customer Service Representative

Phone 903-***-**** **** Genoa Rd

E-mail ablgk7@r.postjobfree.com TEXARKANA, AR 71854

Carole smith

Objective

To obtain a position in the business field that

will provide experience and learning for personal

improvement.

Education

August 2004 - May 2007

Arkansas Tech University,

Russellville, AR

Bachelor of Science in Agricultural Business

Applicable Courses: Agricultural Finance,

Agricultural Marketing,

Agricultural Management, Statistics,

Accounting I & II,

Business & Professional Speaking

Work experience

January 2009 - Present

AR Blue Cross Blue Shield

Texarkana, AR

Customer Service Representative

Answer customer service calls

Speak with providers and members using multiple

computer programs to resolve benefit and claim

issues

Provide benefit and claim information to provider

and members

Responsible for knowledge of benefit information

for 4 different lines of business

Provide customer service to walk-in customers

Make sure new applications and change forms have

been processed and filed

July 2008 - January 2009

Alltel Wireless

Texarkana, TX

Wireless Consultant

Greet customers

Find wireless solutions such as phones, internet,

and accessories that will benefit customers

Do insurance claims

Provide customer service

Make sure accessories are stocked out on the sales

floor

Handle money and balance cash drawer every day

March 2008 - July 2008

First Bank of the Delta

Helena, AR

Loan Processor

Process loans using Laser Pro software

Package loans

Work with lenders on details of processing loans

Greet customers

Pull credit reports

Assist with marketing by doing mail-outs for

various things, calling customers, hosting events

sponsored by the bank, and helping with contests

sponsored by the bank

October 2007 - February 2008

Walgreens Pharmacy,

Hope, AR

February 2007 - May 2007

Russellville, AR

Pharmacy Technician

Customer Service

Scan prescriptions, enter prescriptions, and fill

prescriptions using Intercom Plus Software

Cashier

Answer phones

Assist the pharmacist

Process insurance claims

May 2005 - September 2007

Walnut Hill Telephone Co.

Lewisville, AR

Internet Service Representative/Dispatch (part time

while in college)

Set up new internet accounts

Assembled DSL information packets

Answered phones

Worked with servicemen on trouble tickets

Added features to customer accounts

Internet billing

Customer service

Awards received

Allied Poultry/Agriculture Department Scholarship

(2006 - 2007)

Interests and activities

Agriculture Club, Arkansas Tech University (2005 -

2006)

Participated in Race for the Cure (2005, 2006,

2007)

Showed Cattle (1997 - 2002)

Skills

Experienced in Microsoft Word, Microsoft Excel,

Microsoft Power Point

Experienced in typing, filing, and proofreading

Experienced in working with people

Experienced in assisting customers and handling

customer complaints

References

Available upon request

Contact this candidate