Customer Service Manager
Resume:
John H. Cook
Columbus, Ohio 43214
*******@****.***
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EDUCATION
Master of Science in Library and Information Science
Kent State University, Kent, Ohio
December 2009
Bachelor of Arts in Popular Culture
Bowling Green State University, Bowling Green, Ohio
May 2008
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LIBRARY EXPERIENCE
Adult Area Page (October 2008 - January 2010)
Reed Memorial Library, Ravenna, Ohio
Answer reference questions and provide general assistance to library
patrons
< Perform collection maintenance duties when needed, including the
identification of items needing repair, and shifting of the collections
< Assist in the planning and development of teen programming
< Shelf and shelf-read all library materials
Practicum (May 2009 - July 2009)
Bowling Green State University Music Library and Sound Recordings Archives,
Bowling Green, Ohio
Create online tutorials to help students use electronic resources
< Research and construct genre specific research guides utilizing the
library's resources
< Provide quality customer service by patiently listening during reference
interviews and being available for follow-up questions
Special Collections Cataloging Assistant (May 2007 - August 2008)
Bowling Green State University Music Library and Sound Recordings Archives,
Bowling Green, Ohio
Perform original and copy cataloging on popular sound recordings
Identify duplicate materials and perform authority control
Process materials to be cataloged
Assist patrons in locating library materials and perform circulation duties
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RELATED LIBRARY SKILLS
Millennium Integrated Library System, OCLC Connexion, and OhioLINK
Experience cataloging materials in the MARC 21 format in accordance with
AACR2 principles
< Ability to generate call numbers using the Dewey Decimal Classification
Scheme and the Library of Congress Classification Scheme
Ability to classify materials using Library of Congress Subject Headings
Experience using Dublin Core, VRA 4.0, and MODS metadata schemas
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TECHNICAL EXPERIENCE
Document Indexer (February 2010 - Present)
Franklin County Board of Developmental Disabilities, Columbus, Ohio
Participate on a comprehensive project to accurately index and digitize
over 7,000 case files
Break down case files and catalog each individual document
Work with, modify, and manage a unique classification system
Scan documents and import into the Gatekeeper database
Successfully participate in a collaborative, team-based environment
Work effectively to meet weekly quotas
Student Monitor (August 2009 - December 2009)
Kent State University, Kent, Ohio
Ensure stable video connections for remote sites in the distance learning
classroom
Communicate effectively and reliably with remote sites
Help troubleshoot connection errors and technology problems in a timely
fashion
Graphics Assistant (May 2006 - August 2006)
Jobst Vascular Center, Toledo Hospital, Toledo, Ohio
< Create PowerPoint presentations for medical staff to deliver at national
and international medical education conferences
< Design and edit the center's website utilizing Adobe Dreamweaver, HTML,
and CSS
< Produce DVD-based educational projects for physicians and client research
coordinators
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RELATED TECHNICAL SKILLS
Microsoft Office Suite
Adobe Dreamweaver, Photoshop and Captivate
< Demonstrated experience working with content management software
including CONTENTdm, DocWorker and WordPress
Proficiency encoding with HTML, XML and CSS
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PROFESSIONAL PRESENTATIONS
"Tips from Successful Students," presented at Kent State University's
School of Library and Information Science New Student Orientation in Kent,
Ohio (August 2009).
"Movin' and Groovin': The Student and Supervisor Viewpoints of Original
Cataloging of Popular Music CDs," poster session co-presented with Patty
Falk (Bowling Green State University) at Music Library Association Annual
Meeting in Chicago, Illinois (February 2009).
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PROFESSIONAL AFFILIATIONS
Music Library Association 2009 - Present
American Library Association 2009 - Present
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VOLUNTEER WORK
Youth Services Volunteer (February 2010 - Present)
Upper Arlington Public Library, Upper Arlington, Ohio
Assist library staff with youth outreach services and children's
programming
Shelf and shelf-read children's materials
Dog Walker (April 2007 - August 2008)
Wood County Humane Society, Bowling Green, Ohio
Walk and exercise neglected dogs
Spend time with dogs to assist in socializing development
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REFERENCES
Patty Falk, Special Collections Cataloger, Music Library and Sound
Recordings Archive
Wm. T. Jerome Library, Third Floor
Bowling Green State University
Bowling Green, OH 43403
419-***-****; ******@****.***
Cynthia Gaynor, Head of Reference
Reed Memorial Library
167 E. Main Street
Ravenna, Ohio 44266
330-***-****; *******@*****.***
Jonathan Zuhosky, Service Coordination Records Manager
Franklin County Board of Developmental Disabilities
1600 Watermark Drive
Columbus, Ohio 43215
614-***-****; ********.*******@*****.***
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