Customer Service Quality Control
Resume:
HEATHER A. BARR
Burlingame, KS 66413
785-***-**** (c)
785-***-**** (h)
OBJECTIVE
My objective is to obtain a career in a rewarding and professional field, where there will be opportunities for me to
advance and expand my knowledge and skills while working as a team.
EMPLOYMENT
QUALITY CONTROL MANAGER JULY 2009 - PRESENT
Directv Home Services Topeka, Kansas
I have been with Directv for the last year. I am in charge of quality control, damage claims, customer
service and also act as the office manager while we are currently short-handed. My responsibilities include
inputting data and scheduling Directv services using Seibel and Analytics, preparing weekly reports,
spreadsheets and tracking the progress of our installation technicians. I monitor employees who have been
placed on the Performance Improvement Program, and give weekly reports to those employees as well as
their supervisor. I use Microsoft Office daily and am very comfortable with it’s programs. I also work out in
the field a few days a week meeting with customers at their home to discuss damage claims and take pictures.
Outside of the office I also perform quality control inspections; taking pictures of the installations, ensuring
that the electrical portion of the install meets National Electric Code Guidelines, and speaking with customers
about my findings. I record complaints and concerns that the customer or I may have, and work to resolve
the issue as quickly as possible, while trying to maintain their confidence in Directv. My current job requires
me to be very organized, patient and accountable. I have very little supervision.
GOAL ACHIEVEMENT FACILITATOR OCTOBER 2006- FEBRUARY 2009
Sunflower Service Center Hutchinson, Kansas
While employed with Sunflower Diversified Services in the administrative office, I was responsible for
creating objectives for disabled clients and ensuring that their medical, domestic and employment needs were
being met. I created reports and Support Plans for our clients, informing staff of their objectives, tracking
data and showing their progress toward each individualized goal. I also performed evaluations on new staff
members and Competency Tests for existing staff to help keep everyone informed of their duties and goals
with each of our clients. I made necessary changes to each clients Support Plan as existing goals were met or
their personal situations changed. I also updated reports and reviewed data for each objective monthly. I
filed tracking sheets and reports for our 150+ clientele daily; preparing charts and gathering data to show
annual progress and accomplishments for specified clients when it was requested by state and government
officials, often to determine funding and the continuation of our programs.
ASSISTANT MANAG ER MAY 2002-OCTOBER 2006
Presta Oil Inc. Great Bend, Kansas
During my 4 years with Presta Oil, I was promoted from sales clerk to assistant manager. I was
responsible for shift reports and analysis, pricing, inventory control, customer service and bank deposits. I
helped the manager with any misc. tasks and necessary cleaning that need completed to keep the business
running smoothly. I also obtain human resources information for employees, trained and evaluated new
employees, ran the cash register,did pricing and price changes, stocked shelves and was the key carrier and 24
hour security alarm contact. I reset shelves annually and completed plan-o-grams as needed. I also checked
for damaged and expired goods and made sure they were sent back to the vendors and the company was
properly credited for them. I was responsible for corresponding with the main office via fax and computer
regarding deposits, daily sales totals and shortages.
EDUCATION
GENERAL EDUCATION WITH PSYCHOLOGY MAJOR 1997-1999
Allen County Community College Burlingame, Kansas
Classes completed include the following: Psychology 101 & 102, Sociology, American Government, World
History, Spanish 101 & 102, Business, Accounting and several computer courses.
MISC CLASSES & COMPUTER TRAINING 2002-2005
Barton County Community College Great Bend, Kansas
I have completed the following classes to continue my education and maintain up to date computer skills:
Many behavioral science classes, some early childhood classes including Conscious Discipline training, sign
language and MANDT. Training in Microsoft Office and Windows XP including Office Word, Excel and
Spreadsheets among many other programs.
SKILLS
I am respectful, professional, dependable and trustworthy. I am a fast learner with a very detail oriented
personality. I enjoy having multiple responsibilities and working in a fast paced environment. The following
is a summary of the skills I have learned from my previous responsibilities and courses;
• Answering multi-line phones in a professional, courteous manner
• Gathering, organizing and filing information
• Data entry at 40 WPM
• Experience using Windows Vista, Windows XP, Windows 2000
• Proficient with Microsoft Office 2007 and all of it’s programs, with concentration on Excel
• Inventory
• Quality Control
• Training & evaluating new employees & performing competency testing for existing employees
• Monitoring employees placed on probationary periods
• Ordering, shipping & receiving goods
• Customer service
• Processing complaints
• Using Seibel & Analytics
• Quality Control
• Processing damage claims
• Scheduling
• Bi-annual training; SBCA & NEC certifications
• Working with little to no supervision
REFERENCES
Stacie Haas
IT Administration, Westar Energy
Topeka, KS
785-***-**** (c)
785-***-**** (w)
Trevor Roth
Field Supervisor, Directv Topeka Site
Topeka, KS
785-***-**** (w)
Jerod Haas
Westar Energy
Topeka, KS
785-***-**** (c)
Amanda Griffin
Burns, Burns, Walsh & Walsh
Osage City, KS
Matt Meyer
Warehouse/Inventory Mngr, Directv Topeka Site
Topeka, KS
Thank you for taking the time to review my resume. You will notice a gap in
employment from February 2009 to July 2009. At that time, I was working for the
Auburn Apple Market part-time and staying home with my toddler.
Contact this candidate