Customer Service Manager
Resume:
Richard Bounds, Jr.
Athens, AL 35613
*********@***.***
SUMMARY OF QUALIFICATIONS
Over 10 years of experience in sales, management, HR and recruiting; where
I helped acquire a vast customer base, developed and maintained
relationships with numerous customers and candidates. During my tenure at
Enterprise we were at the pinnacle of our industry in providing exceptional
customer service, proven by our numerous JD Power Awards. Educated in many
technical disciplines while obtaining my Bachelor of Science degree in
Geology.
EDUCATION
University of South Alabama, Mobile, AL
Bachelor of Science in Geology, Minor in Applied Sciences
EXPERIENCE
Aerotek, Inc., Huntsville, AL
Technical Recruiter / Account Manager, 2006 - Present
> Actively seeking opportunities for business growth within DoD and
Commercial companies in the North Alabama area
Develop and maintain relationships with potential candidates and
clients in the Technical staffing arena
Responsible for recruiting and staffing for Technical and Non-
Technical positions within the Commercial and DoD industries
Evaluator of potential candidates during our strict screening process
prior to submittal to our client
Acquired and pursued sales leads to contribute to the growth of our
business through relationship building
> Strict adherence to our screening process: initial contact (phone, in-
person, email), evaluate qualifications, background interview with
candidate, skills testing, reference checks, background evaluation,
final evaluation of skills, selling candidate to our client and
maintain relationship throughout employment
> Present job opportunities to qualified candidates and negotiate
contract terms
> Researched and identified potential candidates through use of
internal/external databases, networking and the use of social site
recruiting
> Utilized company databases to source, screen and document every
interaction with prospective candidates and maintain a record of all
client touch points
Enterprise Rent-A-Car, Mobile, AL
Branch Rental Manager, 1999 - 2006
Lead the Sales effort for the rental branch
Identify and pursue opportunities for growth and business development
Developed and maintained relationships with customers and clients to
solidify current and repeat business
Provide exceptional customer service that was exemplified by acquiring
JD Power awards for 6 out of 7 years for customer service
Train, mentor and motivate branch employees
Promote a TEAM atmosphere
Manage fleet to maximize vehicle utilization
Ensure employee compliance with company policy and procedures
Managing branch Human Resources, Accounting, Loss Control, Profits and
Losses and overall daily operations of branch
Loomis, Fargo & Co., Mobile, AL
Operations Manager, 1998 - 1999
> Manage personnel and daily operations of Armored Car Service
> Responsible for the recruiting, hiring and training of new employees
Responsible for dealing with loss control issues
Assisted in acquiring new accounts and building relationships
SOFTWARE SKILLS
Microsoft Word, Excel, Powerpoint, Siebel and various company databases and
software.
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