Customer Service Quality Assurance

Paul D. Martin

*** ***** ********** ******

Waukesha, Wisconsin 53186

*****@**.**.*** / 262-***-****

Objective

Utilize my professional skills in project planning, design, implementation,

and production, toward creating quality product, and fostering strong

customer relations within a creative and challenging culture.

Relevant Skills

Business Processes: Experienced in all aspects of project coordination.

Develop and manage production processes and continuous improvement.

Client Development: Cultivate and maintain client relationships, including

troubleshooting and problem solving.

Marketing: Design, and analyze marketing and promotional strategies and

materials.

Manufacturing: Manage process operations including, production, packaging,

documentation, training and scheduling.

Information Technology:

Operating Systems and Applications: Windows and Mac.

Software: MS Office, Desktop Publishing, Data Base, Programming, Image and

Sound applications.

Education

University of Wisconsin-Milwaukee, B.F.A. in Film, 1995.

Work Experience

Variable Data Programmer / Layout Designer, A. B. Data Ltd, July 1999 -

present

. Product Development: Develop, design, and program finished mail pieces

to client and postal specification.

. Operational Management: Develop procedural and documentation processes.

. QA/QC: Inspect and test both data and programming for production

compatibility issues.

. Train employees on new procedures and processes, production and QA/QC.

. Operate Cut sheet and Continuous printing systems.

Center Customer Service Associate, FedEx Office, Sept 2006 - present (Part

Time)

. Client development: Customer retention and relations.

. Operate print-graphic production processes

. Typically work alone, close the store, balance cash drawers, and secure

the premises.

Director of Operations, Milwaukee Sound Duplication, May 1997 - June 1999

Project Management: Assess, prioritize and schedule multiple projects in a

fast-paced environment of tight

and changing deadlines.

. Operational Management: Develop procedural and documentation.

Product Development: Research and assess quality and feasibility of

implementation.

. Marketing: Design promotional and marketing strategies, individually and

collaboratively.

Client development: Customer retention and relations.

Operate audio duplication services: Analog and digital formats.

Operate print-graphic production processes.

Supervise management of production inventory, including procurement.

Production Technician, Sanofi Bio Ingredients, January 1989 - May 1996

Food Ingredients production.

. Process operation and documentation, quality assurance, and employee

training.

USPS, March 1981 - June 1989

. Postal Clerk.

Contact this candidate