Customer Service High School

Keisha Cleveland

**** ******* **** ******

Columbus, Ohio 43219

614-***-****

Keisha_ *********@*****.***.

Objective: To secure my position with a growing company, so that I can build more

experience, as well as, broaden my skill level while exceeding the company’s goals and

expectations.

Qualifications Summary:

- Performance-driven and insightful individual with proven ability to achieve goals and

meet expectations provided in the work environment.

- Excellent customer service skills

- Microsoft Word and Microsoft Excel proficient

- Possess excellent problem-solving, mathematical, analytical, negotiation

and communication skills.

• Independent, competitive, and team-oriented worker

Experience:

Chase Home Finance, Columbus, Ohio, Customer Care Professional

May2009-Present

*Responsible for inbound telephone calls in educating the customer on their mortgage

loan

*Answering general questions pertaining to principal and interest payments, escrow and

calculating a new maturity date, and resolving errors in customers accounts

* Discussed company’s products and services for cross sell retention

Exceeding department standards with Time and Attendance. Opening routes. Monitoring

accounts. Following up with customers to ensure a good rapport.

*Was selected for special projects assisting with the Washington Mutual Merger and call

tracking

*Multitasking while listening and documenting the call

*Meeting and exceeding average handle time and call quality monthly

Iqor, Columbus Ohio, Customer Service Representative

April 2007-2008

*Responsible for inbound telephone calls regarding their cellular bill

*Analyze information for account resolution

*Consistently able to negotiate successful outcomes

*Process and take payments over the phone

*Troubleshoot coverage issues with their cellular device

*Discussed company's products and services to up sell additional features to customers

account

Lane Bryant Columbus,Ohio Sales Associate

September 2005-2006

• Assisted customer with retail selections

• Balanced and handled cash register daily

• Upselled additional items to complete wardrobe

• Up kept and cleaned store at closing

High school diploma – Mifflin High School, Columbus, OH 2004

Achievements:

Chase Home Finance

*Eminence Club

*Exceeded Expectations on monthly Customer satisfaction Survey

Volunteer work

Community for New direction Corban Commons senior Community

References available upon request

Contact this candidate