Customer Service Sales
Resume:
GEORGE LANE III
• • ablgh4@r.postjobfree.com •
**** ******** *** *** ** Lisle, Illinois 60532
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over ten years of experience in employee
management, retail sales, gaming, restaurant, and call center industries.
Talent for identifying customer needs and presenting appropriate company product and
service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
Track record of assisting in employee production, as well as employee training
Expertise in resolving escalated customer service issues
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,
Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).Dos, Windows, XP
systems.
PROFESSIONAL EXPERIENCE
Dial America – Omaha, Nebraska
(2001 to 2002)
Downers Grove, Illinois
(2007 to 2007)
Oak Brook, Illinois
(2010)
Business Development Specialist
Processed Visa, Master card orders, answered questions, responded to concerns, and alleviated
delicate situations with professionalism and sensitivity. Extended Virtual Data Room demonstrations
to Analysts and Associates dealing with Investment Banking.
Selected to coach and mentor new customer service representatives for opening of new call
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center.
Achieved perfect score on all phone monitors throughout tenure.
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Received Customer Service Award for outstanding track record of positive customer
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feedback. As well as being the top sales representative, and having the best percentage of
success through contacts
…Continued…
GEORGE LANE III
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Professional Experience Continued
GameStop – Glen Ellyn, Illinois
(2007 to 2009)
Assistant Store manager
Served as an Assistant Store manager in a highly competitive retail industry Increased
profits with excellent customer experience implemented by myself and other individuals
on my team.
Collaborated with Store Manager to create strategic plans to enhance customer satisfaction. Provide
employees with tools to maintain and increase service levels to both internal and external
customers. Work closely with other departments to promote sales contests, clarify information, and
distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.
Contributed to increasing sales and return business over 100% during my time with
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Company.
Instrumental in improving customer-satisfaction ratings through suggestion, development, and
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implementation of new procedures, and the reiteration of old ones.
Increased employee knowledge by personal off the clock research product details.
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Enhanced employee performance and attendance through daily mentoring, one-on-one
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discussions and motivational strategies.
Received outstanding positive comments from team members on employee reviews, as well
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as exceptional feedback from senior management.
Weaver Ridge Golf Course – Peoria, Illinois
(1998 to 2001)
Waiter/ Bartender
As a frontline employee responsible for proving the best experience possible for important
engagements weddings, corporate golf outings, general family dining
Helped with all aspects of banquet serving, set up, break down and event management. Served in
main Bar and Grill as Bartender, and occasional waiter. Served patrons on golf course, maintained
behind the scenes operations to insure continuous smooth business.
Participated in all aspects of the Bartending side of bar and grill service. Assisted wait staff,
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resetting the bar and restocking Liquor cabinet and bar back
Worked to enhanced customer-satisfaction by giving personable prompt service,
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Par-A-Dice Riverboat Casino– East Peoria, Illinois
(1995 to 1998)
Senior Club Par-A-Dice Attendant
Marketing department in the Gaming Industry. Worked with 90% of the customers,
redeemed point cards for cash and other assorted merchandise. Assisted in club events
and parties for higher end clientele
Interfaced with customers to identify needs, field questions, and facilitated good will. Provided show
and venue information, completed transactions, and resolved issues as needed. Coached and
mentored new employees in customer-service processes and company policies.
Played key role in reducing labor costs by recommending staff scheduling changes.
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Received numerous accolades from senior management for consistently providing excellent
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service and tactfully resolving sensitive issues.
EDUCATION AND TRAINING
Business Information Systems current • DEVRY UNIVERSITY – Addison, Illinois
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