Customer Service Medical

.

QUALIFICATIONS

. Familiar with medical office environment

. Strong communication skills with strong time management and

customer needs assessment skills

. Exercises independent judgment, multi-tasking, decision-making,

problem solving abilities and focus to achieve organizational

success

. English/Spanish Bilingual

EDUCATION

ATA College ~ Louisville, KY October 2009

~ August 2010

Medical Office Assistant GPA 3.9

Related Courses and Skills:

Medical Terminology HIPAA for the Medical

Office

Basic ICD-9-CM Coding Medical Insurance and

Billing

Record Management Anatomy and Physiology

Medical Administrative Computers in Healthcare

Procedures

WORK EXPERIENCE

Norton's Community Medical Associates May 2010

~ July 2010

Louisville, KY Externship for 120 Hours

. Perform routine administrative and clinical tasks including

handling external and internal phone calls and scheduling

appointments.

. Update and file patient files and manage records with accuracy

. Medical records were faxed as requested in compliance with HIPAA

. Processed payments on patient's accounts and co-pays

Limited Brands ~ Victoria's Secret St. Matthew Mall

1990 ~ Present

Louisville, KY Merchandise Flow Supervisor

. Over 15 years of dedicated customer service experience

. Recruit and train associates to support the functions of

merchandise flow

. Reinforce a customer centric culture where the full energy and

activities are focused on delivering a highly satisfying customer

experience

. Motivate and inspire team members to meet and exceed established

productivity levels

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