Shondi H. Smith

** ****** ****

Newnan Ga *****

Home 404-***-****

email: ablgec@r.postjobfree.com

Objective

To benefit and grow with an organization that can use a dedicated,

articulate professional with strong communication and organizational

skills, along with 19 years of experience in office administration and

exceptional customer service skills.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CMMI Certified

DOD Security Clearance

Professional Experience

CIBER, Inc., Peachtree City Ga.

2007-Present

Program Control Officer

. Work within Costpoint and Deltek systems

. Monitor and manage timesheets for specific projects coding and average

hours worked.

. Process and verify coding and charges for expense and travel for the

Federal Defense Technology Branch and specific project.

. Process and code invoices from contractors and subcontractors.

. Verify project funding is available and allocated properly

. Maintain and provide weekly Budgeted Projection report monitoring

actual and budgeted efforts.

. Provide updating of BP spending and projected spending weekly at DTS

weekly meeting.

. Setup employees within Costpoint to assigned projects.

. Support and work close with the AP, Procurement and Contracting.

. CMMI certified; served on Class A and B appraisals within the Federal

DTS Branch.

Senior Executive Administrative Assistant

Provide senior level administrative support to the Senior Vice President of

a defense technology corporation.

. Executed Customer Satisfaction System (CSS) surveys at the direction

of the Quality Assurance Manager.

. Assisted in proposal and contract administration efforts as needed.

. Order and maintain office supplies and equipment.

. Provide administrative support to the Human Resources and Proposal

team.

. Support new hire and business development efforts.

. Track calendar and schedule Senior Vice President's appointments.

. Organize meetings, corporate events and trade show logistics.

T-Mobile, Newnan Ga.

2003-2007

Senior Administrative Assistant

. Provide administrative support to 19 retail store managers and two

regional managers with a demonstrated ability to improvise, improve

procedures and meet demanding deadlines.

. Organize and coordinate corporate functions and develop presentations

for meetings and special events.

. Direct business relations and distribution of company literature to

stimulate client interest and sales leads.

. Manage capital purchases, direct vendor relations, generate and

maintain office equipment tracking records.

. Process monthly expense reports reflecting supporting document and

budget codes.

. Work directly with managers on daily quota reports from draft to

distributions to corporate.

Southern Federal Credit Union, Fayetteville Ga.

2001-2003

Loan Originator /Customer Service Agent

. Originated loans to credit union members.

. Review and analyze loan transaction for preliminary approval or denial

in accordance with union guidelines.

. Assemble all required documentation for processing and underwriting on

each transaction.

Atlanta Postal Credit Union, Atlanta Ga.

1991-1994

Customer Service Representative

. Support of customer's needs via inbound calls and initial office

needs.

. Cultivated positive and enduring relationships with customers

. Played a key role in increasing retention as well as satisfaction

rates.

. Front Office Assistant

Education

West Georgia College

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