Customer Service Management
Resume:
Natasha L. Thomas
*** ********** **, *******, ** 14216
*************@*******.***
OBJECTIVE:
Utilizing customer-service and communication skills.
EXPERIENCE:
Experienced with Microsoft Word and Microsoft Excel. Able to a keep a
positive attitude at all times and the ability to type 50 words per minute.
Basic knowledge of general/standard clerical functions (i.e. filing,
telephones, photocopying, faxing); and of department policies and
procedures. Ability to operate all equipment necessary to perform the job.
Ability to communicate with associates and customers. Ability to read,
count, and write to accurately complete all documentation. Experience in
data entry, mailroom as well as printing checks.
EMPLOYMENT:
CitiGroup
Getzville, NY
08/08 - 05/10
Customer Service Coordinator
Responsible for document retrieval, research historical statements and
current new account documents. Complete new account reprint request and
provide AVP letter retrieval service. Verify, sort, pack and label request
received from print as well as handle telephone inquiries.
This position requires the individual to multi task.
Adecco
Buffalo, NY
04/08 - 8/08
LIST MANAGEMENT AND DOCUMENT SERVICES
Responsible for document retrieval, research historical statements and
current new account documents. Complete new account reprint request and
provide AVP letter retrieval service. Verify, sort, pack and label request
received from print as well as handle telephone inquiries.
People Inc
Buffalo, NY
01/07 - 07/08
IRA SPECIALIST
Assist in implementation of individual programs. Provide awake supervision
and safety of individuals and property during shift hours, and a safe,
clean environment for all residents. Support participants' character,
choices, strengths, interests and needs. Ensure confidentiality is strictly
maintained concerning all agency related information.
Macys, Buffalo, NY
10/06-01/07
Sales Associate
Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, and all other aspects of customer service. Aid customers in
locating merchandise. Communicate customer requests to management.
Bath and Body Works
Buffalo, NY
Assist in floor moves, merchandising, display maintenance and maintaining
an awareness of all promotions and advertisement as well as maintain solid
product knowledge. Assist in processing and replenishing merchandise and
monitoring floor stock.
Dial America Marketing
Buffalo, NY
05/06-07/06
Telephone Representative
Tops Friendly Markets
Buffalo, NY
01/06-04/06
Cashier
Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and
all other aspects of customer service. Communicate customer requests to
management.
Laidlaw Education Services
Cheektowaga, NY
06/04-09/04
Clerk
Responsibilities included typing, filing, answering the telephones and
assisting those filing out bus driver applications.
EDUCATION:
Buffalo Academy For Visual And Performing Arts, Buffalo, NY
Graduated 2005. .
Contact this candidate