Customer Service Medical

LaQuenta L Lowe

*** *. ******* ****** ***. **

Beckley, WV 25801

304-***-****

************@*****.***

Summary

• Authentic affection for people

• Able to guide, empower, and motivate others to accomplish goals

• Strong leadership capability

• Commitment to continuous improvement

• Extremely detailed oriented

• Able to follow direction and clearly communicate direction to others

• Creative/goal orientated

• Able to learn new ideas and concepts quickly

Education

Bluefield State College, Bluefield, WV 2002 - current

Associate of Science Degree Business Management

• Accomplished training in service to customers and medical claim billing and processing

• Proud graduate of 2009 -2010 graduation class of Bluefield State College

Experience

Bursar Services Representative, MSU 2009 - current

• Provide customer service-review and discuss concerns/problem with students regarding refund checks, account

balances,charges, payment plans

• A/R and A/P experience

• Reconcile confirmation deposits monthly

• Charge code entry/cashier backup

Night Auditor/Front Desk Attendant, Comfort Inn 2009 - 2010

• Audited hotel paperwork daily for payment

• Operated and managed company funds

• Provided exceptional customer service

• Developed excellent customer solution/service skills

Claims Examiner, Wells Fargo (formerly Acordia National) 2000 - 2008

• Processed and paid medical claims

• Spoke with providers of service to resolve claim issues

• Able to interpret, delegate, and execute instructions without supervision

• Supervised other employees and general office duties

Bartender/Server, Logan’s Roadhouse 2006-2009

• Excellent customer service skills

• Handled company funds

• Managed others

• Waited/served food and beverages

References Available Upon Request

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