Customer Service Manager

PAULA J. MAHAR

**** ***** ****** • Arnold, PA ***68

*******@*****.*** • 724-***-****

SUMMARY OF QUALIFICATIONS

Skilled Program Coordinator with extensive experience in communications and project

production

Efficient and diligent at coordinating deadline-driven projects

Adept in providing administrative support for directors and managers

Experienced editor and proofreader

Accustomed to working within a team setting and in a customer service-oriented

environment

Proficient with Microsoft Office and Outlook

Superior communication and time-management skills

Familiar with mailroom procedures

Proven ability to maintain confidentiality

EXPERIENCE

MATERIALS RESEARCH SOCIETY – Warrendale, Pennsylvania 2000 to Present

Program Coordinator

Provide project leadership and administrative support for nonprofit organization that hosts

annual conferences for international scientists

Work with the Art and Marketing Departments to coordinate publication of the Program &

Exhibit Guide which is distributed to over 9,000 meeting attendees; take teleconference

minutes for the Meetings Department Manager and Director, generating reports as

designated; proofread, edit, and post content management updates on the web site; oversee

the publication of tutorial notes for purchase by attendees; compose invitation letters for

international attendees and send letters of support to the State Department; serve as the MRS

Information Desk representative at the Society’s conferences in Boston and San Francisco,

interacting with international and American attendees

• Received an Employee of the Month award for initiating the Meetings Department switch

from paper to electronic communication when scheduling student assistants

• Promoted to floor manager at the Boston conference, assisting the Meetings Planner in

overseeing function sheet specifications for hotel staff

APOLLO MEMORIAL LIBRARY – Apollo, Pennsylvania 1991 to 2000

Library Director

Director of a rural public library with a service area of 4200, interacting with school and

community to promote usage of the library’s educational and entertainment resources

Managed the library’s financial accounts, prepared monthly reports for the board of trustees,

ordered supplies, paid invoices, and maintained the budget with limited funding; supervised

full-time and part-time staff and worked with board members and volunteers; conducted tours

for school groups, scout troops, and Head Start classes; created press releases to publicize

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PAULA J. MAHAR

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library events; prepared and implemented weekly story hours for pre-schoolers; produced the

quarterly newsletter; prepared administrative reports for the State Library

• Initiated the annual Halloween Hike fundraiser and Volunteer Appreciation Picnic

• Initiated the library’s involvement with the Pennsylvania Humanities Council

• Applied for grants for library programs

GRAY STONE PRESBYTERIAN CHURCH – Leechburg, Pennsylvania 1987 to 1991

Secretary

Provide administrative support for pastor and part-time staff of congregation of 350 members

Worked with the pastor, staff, and volunteers to create weekly bulletins; wrote, printed, and

coordinated bulk mailing of the monthly newsletter; prepared annual membership reports for

denominational review

• Served as liaison for committees and denominational center when the church was in the

process of seeking a new pastor

GRACE COVENANT PRESBYTERIAN CHURCH – Orlando, Florida 1986 to 1987

Secretary

Provided administrative support for three pastors and full-time staff of congregation of 750

members

Worked with the pastors, staff, and volunteers to create weekly bulletins for multiple services;

coordinated the publication and mailing of the monthly newsletter; served as the receptionist

for church visitors; relayed messages to staff; supervised volunteer tasks

SEA WORLD OF FLORIDA – Orlando, Florida 1986 to 1987, part-time; 1985-1986, full-time

Secretary

Provided administrative support and customer service for theme park’s Operations

Department

Provided administrative support for the Operations Department manager; tallied the daily cost

analysis report; developed the daily sign-in sheets and ran weekly time cards; interacted with

park guests as the Lost & Found representative

Education

Pennsylvania State University

Bachelor of Arts, Journalism

Northampton Community College

Certification, Provisional Librarian

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