Customer Service Manager
Resume:
Nathan B. Russell
Madison, Al 35758
Email: ablgdo@r.postjobfree.com
OBJECTIVE: Commit to a career position with unlimited developmental
potential in order to enhance the profits of the organization.
QUALIFICATIONS:
. Demonstrated achiever with real world marketing experience.
. Knowledge of several business practices such as negotiating,
customer service, and sales.
. Strong marketing, finance, and management background.
. Effective communicator skilled at learning new concepts quickly
and works well under pressure.
. Extensive computer training in all Microsoft Office
applications.
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EXPERIENCE:
03/09- present Verizon Wireless, Huntsville, AL
Customer Service Representative
. Attended seven week Verizon Wireless Customer Service Certification
Class.
. Review billing errors and apply credit to customer account when
applicable.
. Perform daily account maintenance per request of customer.
. Recommend changes in accounts per customer's pattern of usage.
. Assist customers with VZW.com for personal maintenance.
. Process customer purchases for equipment and accessories.
. Educate customers on usage and policies for billing clarification.
08/08-12/08 Upstate Federal Credit Union, Anderson, SC
Manager
. Used knowledge of current marketing techniques to increase accounts
in one month by more than 100%.
. Researched market trends and spending analysis to assess how to save
and spend money efficiently.
. Created, organized, and ran a financial management class for
adolescents ages 13-21.
. Supervised and trained three employees on how to become efficient and
effective tellers.
. Performed daily operations of business accounts which included opening
and closing accounts.
. Performed withdrawals, deposits, transfers, balance verifications,
vault audits, and customer service.
. Ensured compliance of Bank Secrecy Act qualifications and standards.
. Maintained separate accounts for five different businesses and
assisted with their daily operations.
. Complied with federal, insurance, and branch regulations when closing
facility.
05/08-05/08 Plastic Omnium, Anderson, SC
Human Resource Management Internship
. Conducted job analysis on all existing positions.
. Summarized each job analysis into a job description.
. Conducted analysis to insure each job received proper compensation.
. Arranged certain jobs to better allocate funds by combing two
identical jobs and alleviating another.
. Cataloged records in effective ways using efficient filling methods.
. Conducted employee interviews to asses job duties, requirements, and
specifications.
Nathan B. Russell
page 2 of 2
08/05-05/08 Anderson University Department of Student Recreation,
Anderson, SC
Facilities Assistant
. Assisted with coordination of athletic student activities.
. Categorized equipment and machinery to ensure a pleasant and event
free workout session.
. Reported any violations or problems with equipment or customers to
appropriate authorities.
. Maintained daily log of each visitor and all guests.
05/07-08/07 Cinram, Madison, AL
Product Coordinator
. Qualified on several types of heavy machinery to operate fork lifts
and hand trucks on a daily basis.
. Instrumental in the preparation, movement, and shipment of products
valued at more than $4 million.
. Initiated a system to improve processing time for distribution by
15%.
05/06-08/06 Speedway International, Huber Heights, OH
Customer Service Rep. & Cash Register Attendee
. Complied with vendor instructions when processing liability of
damaged goods.
. Instrumental in restocking coolers as well as sales floor.
. Ensured store passed all food handling regulations by frequently
checking oven and roster temperatures.
. Periodically checked food and ensured items for sale didn't exceed
expiration dates.
06/05-08/05 Arnold Brown Metal & Supply, Birmingham, AL
Customer Service
. Sustained customer relationships and ensured inquiries were
processed timely and professionally.
. Categorized items in the warehouse to enable locating items more
efficiently.
. Completed, packaged, and delivered all customer orders.
. Organized weekly loads to be delivered out of the city.
. Operated delivery truck, forklift and recycling equipment.
02/05-06/05 Serra Chevrolet, Birmingham, AL
Sales Staff
. Generated customer base from ground up to build organize, and
maintain own cliental.
. Viewed customers' credit to decide the best down payment needed to
secure a loan and close the sale.
. Instrumental in finding the right car for the right customer based
on their desires.
. Taught customers about equity and how it affected the current value
of their vehicle.
. Analyzed manager's proposal to enhance customer insight of processes
required to complete a sale.
10/04-02/05 Cardinal Health, Birmingham, AL
Inventory Specialist
. Organized and maintained all supply and equipment rooms on all
floors throughout UAB hospital.
. Instrumental in preparing emergency rooms with proper equipment
prior to emergency activity.
. Responsible for proper disposal of all used equipment and debris in
material loading area.
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MEMBERSHIPS AND AFFILIATIONS:
. Division II men's basketball
. Fusion Warehouse funds and events committee.
EDUCATION:
Dec. 2008 B.A. Degree in Science of Business Management, GPA- 3.0
Anderson University, Anderson, SC
References available upon request.
Contact this candidate