Folayan L. Harrison

***** ******* ****

P.O. Box 375

Daphne, AL 36526

251-***-****

251-***-**** (cell)

ablgc7@r.postjobfree.com

Career Interest - Business Management

SUMMARY: A disciplined and responsible professional with over ten years

of experience in customer service and training personnel. Have

the ability to make independent decisions and assume complete

responsibility. Posse strong analytical and troubleshooting

skills. Proven leadership skills, spear-heading key projects and

successfully completed action plans. Able to work in a rapid-

pace environment independently and/or in a group setting.

CUSTOMER SERVICE:

. Responded to customer needs, concerns and questions

concerning their shopping experience, venue rentals and/or

accounts.

. Organized and scheduled customer consultations

. Marketed and promoted events, services and company products

to clients

. Provided customer support with the planning, setup and of

breakdown their event

. Guide customers through purchasing and rental process

providing greater customer satisfaction

. Effectively educated and actively promoted informed customer

decisions on product purchasing

. Resolved computer and communications systems applications

problems

. Inform clients of various self help and temporary assistance

programs that will allow them to obtain self sufficiency

. Collaborated with vendors

LEADERSHIP:

. Managed and maintained store inventory

. Managed, trained and supervised store employees on a day to

day basis

. Controlled store expenses set within budget guidelines

. Coordinated sales efforts with store employees to achieve

company goals within a store

. Coordinated and monitored merchandising and display of store

as to company standards

. Performed administrative duties including inventory,

management reports and request processes from a home base

office

. Planned work schedules and staffing to maximize productivity

supplying efficient customer service

. Resolve customer and employee concerns and/or conflict

. Negotiated band contracts and pricing

. Nurtured employee professional and educational growth

. Implemented company safety policy and procedures

. Trained and evaluated personnel on the operation and

maintenance of products, event setup, rental facilities and

store presentation

WORK HISTORY:

. Community Action Agency Family Service Technician

Daphne, Alabama /IT

Alternate

. Burke's Outlet Store Manager

Mobile, Alabama

. Outdoor Traveler Sales Associate

Spanish Fort, Alabama

. City of Daphne/Civic Center Event Services Supervisor

Daphne, Alabama

. Beaufort Engineering Services, Inc. Administrative Assistant

Fairhope, Alabama /IT Alternate

. Wal Mart Supercenter, Inc. Sales Associate

Daphne, Alabama

Stocker

Customer

Service Manager

Customer

Service Desk Associate

Cashier

EDUCATION:

Bachelors of Science in Business May 2006

Spring Hill College, Mobile, Alabama

Major - Computer Information Systems

Associate Degrees in Computer Science and in Applied Sciences

Bishop State Community College

351 North Board Street

Mobile, AL 36603

Contact this candidate