Software Service
Resume:
Jenifer Amey
Newnan, Ga *****
ablgbh@r.postjobfree.com
OBJECTIVE To find an opportunity where I can utilize my Technical
and Analytical skills to contribute to the success of
the team and organization.
Technical Operating Systems: Windows 95/98/NT/2000/XP/UNIX/Vista
skills and DOS.
PDA Operating Systems: Palm, Pocket PC, Rim(Blackberry),
Smartphone, Symbian(Sony Ericsson) Network Essentials:
TCP/IP, IPX/SPX
Email Protocol: POP3, IMAP4, HTTP, Exchange Lotus
Domino, SMTP
Hardware: PC repair/install, SCSI Devices, IBM Servers,
Gateway Servers, Data Recovery, Custom Configurations,
pc wireless cards, Data Migration and Routers/Switches
Applications: Microsoft Office Suite, Norton Anti-Virus,
PC Anywhere, QuickBooks, Outlook Express, Lotus, Adobe
Acrobat 8.
Languages: Pearl, HTML, JavaScript, Visual Basic
Databases: MS Access
Utilities: Norton Internet Security, McAfee Internet
Security, Ghost 2003 and Drive Image 7.
Other Knowledge: advance knowledge with commercial
internet connectivity and internet security. Network +,
A+, Advance managerial skills. Advance knowledge of
windows based laptops and support peripherals. Advanced
skills in technical training and Advance proficiency of
finding files and/or data on the internet and deploying
and setting up equipment.
EMPLOYMENT NCR Corporation, Peachtree City, July2008-Present
HISTORY Ga
Helpdesk Analyst Level II
Performed desktop and remote support to over 5,000
employees in person and by telephone.
Troubleshot network connectivity, network printing and
user accesses issues.
Provided second level support to end users internet
service and hosted server customers.
Recorded all issues using Remedy Action Request software
Utilize all technical resources to solve customer
problems
Escalate unresolved calls to appropriate support
specialist or service group
Participate in on-going training and departmental
development
Reynolds & Reynolds, Duluth, GA Sept 2006-July 2008
ODS Programmer Specialist
Convert, maintain and/or customize visual basic software
code
Provide technical support for development and
implementation of systems
Responsible for form delivery to ERA systems via RADAR
Provide timely and accurate status reporting for
assigned tasks
Build and maintain relationships with customers,
business analysts, peers, staff, management, and other
IT groups
Develop and maintain test plans, specifications,
procedures and results.
InterCall, West Point, GA Oct 2004-Sept2006
Help Desk/Tech Support
Responsible for inbound and outbound calls, created
Application Action Report using REMEDY.
Assisted in troubleshooting user problems relating to
Operating System issues (Win9x, NT, and Win 2000),
Network Connectivity, TCP/IP configuration, upgrades, MS
Office products and Internet connectivity. Monitored
line control and line stability using Avaya Workstation
software.
Performed upgrades, installation of software and drivers
and essential desktop/laptop troubleshooting.
Deployed updates, service packs and hot fixes using
Windows Update, Automatic Updates, and Group Policies.
Installed logical printers on a print server and
preparing print server to host clients. Troubleshooting
hardware peripherals like printers modem etc
Palm Device installation and configuration using Palm
Desktop Software, EasySync 4.0 and Lotus Conduit for
EasySyn 3.0 to synchronize the Palm Desktop with Lotus
Notes as well as Card Scan Software.
Education West Georgia Technical College, LaGrange, GA 2001-2004
Associate Degree in Computer Information Technology and
Business Office Technology (3.58 GPA). Completed courses
to include: Computer Science and Administration,
Networking essentials, LAN\WAN Introduction (Cisco),
Help Desk Concepts, Networking Fundamentals, Visual
Basics, Perl, JavaScript, HTML and Business Information
Systems.
Atlanta Technical College, Atlanta, GA 2009-present
Associate Degree in Database Specialist
References: Available upon request.
Contact this candidate