*** ****** ** *******# 567-***-**** or 419-***-****

Toledo, OH 43608 Email: ablgaw@r.postjobfree.com

Tumiko Smith

Objective To make a significant contribution to the company. I believe that by

improving operations on the front end, less time and money is spent on

the back end, trying to correct the problem. My goal is to emphasize on

the skills and knowledge I have acquired & continue to perfect them to

the best of my ability.

Experience

2009-2009 Macys Toledo, OH

Beauty/Cosmetic

Helping assist customers with needs,

Cashier

Setting up store

2007-2008 QPS Rockford, IL

Cycle Counter/Inventory

Taking daily inventory of Chrysler automobile parts.

Making sure floor has enough material to run daily and second shift able

to run.

Input and saved daily counts and losses into our system and Chrysler

system.

2007-2007 B&A Janitorial Rockford, IL

Clerical

Answering incoming calls

Sorting mail

Organizing office material

.

2004–2007 MCI/NCO Rockford, IL

Sales Representative, Customer Service Rep

Increased regional sales.

Helped implement protocol for V.O.I.P.

Implemented training course for new recruits speeding

profitability.

Handled complaints and customer inquiries.

Exceeded sales goal.

Troubleshoot phones and handled technical issues.

Also assisted with transition from MCI to NCO.

2002–2003 Cingular Wireless Schaumburg, IL

Customer Service Representative

Handled 100+ inbound calls

Sales and upgrades on phone access.

Handled customer Inquires.

2000–2000 Federal Express Buffalo Grove, IL

Customer Service Representative

Set up pickup and delivery of packages.

Handled customer billing inquires.

Developed Excellence in Sales training course.

Education 1993–1997 Palatine High School Palatine, IL

2009-Current South University Savannah, GA

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