Customer Service Manager

Julie C. Winiecki

***** **** ***** ********: 651-***-****

Forest Lake, MN 55025

Animal position that utilizes my veterinary technology skills and allows me to make a positive

Objective

contribution to your company.

Education Associate of Applied Science, 2010. Minnesota School Of Business, Blaine, MN

Major: Veterinary Technology

Related Courses and Skills:

• Veterinary Pharmacology

• Basic and Comparative Hematology

• Anesthesiology

• Small Animal Surgical Assisting

• Lab Animals, Exotics and Pocket Pets

• Parasitology

• Microsoft Word

• Work well in a team as well as independently

• Quick to learn

• Typing speed of 70 wpm

Experience Blaine Kennels December 2009 -June 2010

Kennel Assistant

• Cleaned kennels for both canines and felines as well as fed as directed, walked canines for

daily exercise, administered medications, answered phone calls, set up and canceled

reservations, performed customer call backs, continuous in-person customer contact, as well

as many other miscellaneous office tasks.

Eniva Corporation

Call Center/Will Call Supervisor June2005 – April 2008

• Developed/Managed employees through motivation and coaching; performed performance

evaluations, tacked/monitored employee attendance, maintained employee work schedules,

provided training and feedback to employees as needed.

Call Center Supervisor

•Addressed escalated customer concerns via telephone and face-to-face contact, provided

assistance in a variety of special projects including sales meetings, conferences and other

events.

Assistant Member Services Manager

•Received inbound calls from internal and external customers requesting product information,

answered commission inquires from vendors in a timely manner, and assisted management

with customer service oriented telephone inquiries.

Member Service Representative

•Processed requests in a polite, professional, and timely fashion, understood the customer's

marketing needs and provided effective solutions, maintained a good customer relationship

by promptly responding to emails in a timely and professional manner.

Contact this candidate