Marqueva Jackson

*** ******** ** ** **** *** Atlanta, GA 30331

404-***-**** home

EDUCATION:

Georgia State University - Finance Major

North Atlanta High School - diploma

EMPLOYMENT:

*/****-*/2009 Verification Specialist (temporary), Taylor, Bean &

Whitaker

Verified employment and ordered tax documents for loan

applicants.

12/2005-6/2008 Lead Customer Service Representative, MSC Industrial

Supply Company

Customer service, inbound and outbound calling, handled

customer requests for quotes, simple/special orders, returns, credits,

order tracking, product knowledge, service issues, and payment

collection, researched products available with outside vendors, cross

referenced competitor parts, helped reduce errors and discrepancies

within the company, gathered information and compiled it into

spreadsheets for manager and supervisor review.

2/2005-12/2005 Eyewear Consultant, LensCrafters

Customer service, greeted customers, interpreted, analyzed and

explained eyeglass prescriptions, assisted customers in choosing

appropriate frames and lenses according to prescription allowance,

processed lab orders, tendered transactions, helped uncover eyewear needs,

gave advice on eyewear care, dispensed and adjusted customers' eyeglass.

3/2004-7/2004 Family Life Center Work Study Student, Georgia

Southern University

Answered telephone lines, faxed and copied documents, graded

and recorded students' work, assisted in the children's kitchen and

food preparation, assisted in the care of infants enrolled in the center,

and assisted senior secretary and director of Family Life Center.

9/2003-12/2003 Accounting Clerk (temporary), Four Seasons Hotel

Atlanta

Accounts receivables, data entry, prepared and mailed guest

bills for hotel visits and functions, handled resident billing, handled

corporate account billing, handled guest inquiries, faxed, copied and

mailed documents, and used organizing skills to create and maintain paper

files.

12/2002-1/2003 Human Resources Intern (temporary), Four Seasons

Hotel Atlanta

Updated employee training profiles, updated employee manual

files and assisted in set-up for employee recognition event, faxed, copied

and mailed documents.

8/2002-12/2002 Bookkeeping Work Study Student, Brescia University

Mailed vendor and employee checks, sorted mail, filed back-up

check copies, verified student accounts.

5/2001-8/2002 Communications Op./Accounting Coordinator, Four

Seasons Hotel Atlanta

PBX operator, accounts receivable, accounts payable, data

entry, mailed vendor and employee checks, prepared and mailed guest

bills for hotel visits and functions, handled resident billing, handled

corporate account billing, handled guest inquiries, used organizing skills

to create paper files, faxed, copied and mailed documents.

TRAINING/SKILLS:

AS400, JD Edwards, Microsoft Word, PowerPoint, and Excel, Outlook,

Lotus Notes, ten key adding machine; General office and accounting skills;

Customer service; Detail-oriented, analytical and organizational skills;

Efficiency in typing.

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