TOYA MOORE-CHEAIRS

**** ***** ******** ******

Memphis, TN 38118

Phone: 901-***-****

Email: ablg6w@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Leadership: Fifteen (15) years managerial experience, implementation

and administration of HR functions, organizational

development/planning, guidance and recommendations for conflict

resolutions, managing administrations for workers

compensation/fmla/benefits/salary

. Team Building: fostering positive attitudes toward company goals,

managing activities relating to personnel regulations, staffing,

training, employee relations, focus groups, mediation

. Employee Development: implementing processes to reduce

absenteeism/turnover, recognition programs, disciplinary procedures,

established mentor programs

. Labor/Employee Relations: investigating problems/incidentals, labor

relations, compliance, affirmative action, employee

appeals/grievances/mediation, union environment and union avoidance,

established relationship with local EEOC and department of labor

contacts

. Staff Recruitment/Retention: developed new employee orientation,

contract negotiations, establishing efforts in recruiting,

interviewing, employee selections and training

. HR Affairs: negotiating policies and keeping records of insurance

coverage, pension plans, and personnel transactions; such as hires,

promotions, transfers, terminations, 401K/403B

. HRMS Database Administration: VE,IEX, PEOPLESOFT, Avaya CentreVu,

WebStation, Replinx, KRONOS, Infinitime, Microsoft Word, PowerPoint,

HR Profile, Kroll

. Certificates in : Beginning/Intermediate Excel and Access, IEX, TMS

Avaya CentreVu

EDUCATION

Bachelor of Arts Organizational Management

Ashford University, Clinton IA GPA 3.3 on a 4.0 scale

M.B.A. -Concentrations in Global Management and Supply Chain Management

Expected graduation December, 2010 Ashford University

EXPERIENCE

Human Resources Consultant (PRN)

June 2009-Present

West Tennessee Family Solutions, Memphis, TN

. Advises Board of Directors, Executive Director and CFO on HR policy

updates/changes

. Ensure all HR methods of practice are compliant with Federal

mandates/laws

. Working under Contract as needed prior to state audits and filings of

grants

Human Resources Manager

May 2009-June 2009

West Tennessee Family Solutions, Memphis, TN

. Designed and implemented a fully functionally Human Resources

department. Revised the Employee Handbook to improve internal

processes and clearly outline policies, which improved communication.

. Act as a strategic Human Resources Business Partner with the executive

management team on acquisitions to achieve financial objectives,

forecasting and improving overall efficiencies.

. Full life cycle recruiting for non-exempt, exempt and executive

talent. Develop and implement staffing function processes including

external recruiting, internal transfers/promotions and on-boarding

. Write HR policies, develop recruiting, interviewing and hiring/on-

boarding processes.

. Manage the RFP (Request for Proposal) process for benefits; manage the

vendor relationships of selected venders. Select insurers of all

company benefits, health care/dental/life and workers compensation.

. Facilitate Human Resources audit for all state funded departments on

an annual basis.

. Develop and facilitate various training sessions including safety,

management skills, legal compliance, union avoidance and other HR

related topics.

. Develop and implement strategies to focus on improving and monitoring

employee retention; impacted employee retention by 35%.

. Reduced employee workers compensation/fmla claims by 80% working with

insurance carriers.

. Ensure legal compliance with affirmative action programs; EEO-1

reports; FMLA; ADA

. Manage EEOC compliance/reports/mediation, employee grievances,

employee relations, unemployment filings/hearings/mediation.

HR Work Force Operations Manager /CSRIII

March 1999-May 2009

AT&T Wireless, Memphis, TN

. Managed administrative staff for the development of Strategic Business

Plans, coordinating activities of multiple departments implementing

employee adjustment and transition programs.

. Provide HR leadership for the Southeastern region of employees under

contract with CWA Local 3806 Union and business units comprised of

approximately 750 employees including staffing analysis, employee

relations, training and development, recruiting and retention, and

regulatory environment compliance.

. Partnered with management to plan/implement business strategies

including mergers and expansion of global business.

. Managed overall investigation function for business units including

harassment and discrimination claims. Mediated EEOC charges as

warranted. Thoroughly investigated and managed all compliance

complaints within Memphis Call Center/Distribution Center and

developed proactive solutions to bring successful resolutions.

Recommended and coordinated the issuance of discipline.

. Established and maintained proactive positive employee relations and

communications programs adhering to labor law by building partnerships

with line of business partners; Call Center/Distribution Center

management, CWA Union and employees to maintain a positive work

environment.

. Conducted training needs assessments, audits/reviews of appraisals for

consistency of evaluation and differentiation of performance.

. Maintained compliance with federal employment regulations pertaining

to wages, work hours, Workers Compensation, Unemployment Compensation,

and Disability.

. Maintained sound employee relations programs and trained management on

resolving grievances.

. Developed effective company incentive programs, reduced absenteeism

and increased customer care production levels by 40%.

. Determined staffing requirements and tracked annual workforce turnover

rates.

. Successfully managed the integration of a 30% increase in customer

care staffing.

. Implemented workforce re-organization programs, change management and

conducted focus groups dramatically increasing employee satisfaction

and reduced turnover rate by 60%.

HR Reporting Coordinator Supervisor for Client Services

December 1996-March 1999

Cooperative Marketing Concepts, Cordova, TN

. Supervised reporting analysts, report auditors and processed employee

reviews.

. Conducted employee relation forums and focus groups.

. Produced schedules for call center of 500 employees.

. Created spreadsheets, graphs and trending data linking reports for

client services.

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM) National & Local Chapters

Memphis Area Association of Realtors (MAAR)

Tennessee Real Estate Commission (TREC)

Call Center Workers of America (CWA) Local 3806

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