Medical Customer Service

Paula Heaberlin

P.O. box *** Pleasantville Iowa *0225

Phone 515-***-**** e-mail ablg5d@r.postjobfree.com

MEDICAL ASSISTING

Honest, dependable, professional, with skills in the health care field having experience

performing laboratory tests, clinical procedures and obtaining knowledge in the functions

of a medical office. Caring and companionate individual able to work willingly with

others. Possesses skills in communication, computers, and ability in problem solving.

BACKGROUND EDUCATION

Hamilton College, Des Moines, Iowa 2002-2004

Associate of Applied Science Degree in Medical Assisting

Dean's List GPA 3.59

RELEVENT EDUCATIONAL SKILLS

Anatomy and Physiology Medical terminology

Medical Laboratory Diseases of the Human Body

Pharmacology Medical Coding and Insurance

Medical Office Management Medical Transcription

ACCOMPLISHMENTS

Confident in venipuncture, urinalysis, blood testing. Obtaining the ability to perform many

custom laboratory tests. Competent in oral and written instructions given to patients.

PRIOR WORK EXPERIENCE

Our Team Café Restaurant 2008-2010

Owner/Manager

Iowa Clinic OB/GYN 2006-2007

Certified Medical Assistant

Worked back office. Helped physician with procedures and also worked independently.

Office did routine care for OB/GYN and also many special procedures in office. Specialty

office required OB/GYN knowledge and experience. Trained in Electronic Medical

Records. Used EMR with proficiency and accuracy.

Christy Family Medicine 2005-2006

Certified Medical Assistant

Worked front and back office. Helped with procedures and administered patient care

independently. Respectfully and compassionately.

Pleasantville Grocery 2001-2002

Meat Department employee

Achieved 99% satisfaction in customer service.

Ampride Convenience Store 1998-2000

Kitchen Supervisor 1999-2000

Coordinated employee training. Scheduled 10 employees. Ordered supplies, calculated the

mark-up which allowed a profit

Cashier 1998-1999

Responsible for $2,500.00 nightly deposits with 100% accuracy Required excellent

customer relations.

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