Customer Service Medical Assistant

Jamie Brown

**** **** **** *****, **** Valley City, UT 84119

Phone: 801-***-**** Email: ************@***.***

Objective: Seeking a position as a Medical Assistant.

Education:

Eagle Gate College, Murray, UT Medical Assisting Diploma

September 2010

Utah State University, Logan, UT Journalism December

1999

Skills:

Windows XP CPR/First Aid Certified OSHA/HIPPA Training

Microsoft Office Suite Pharmacology Medical Terminology

Lotus Notes Vitals Manage Patient Flow

Excellent Phone Skills BLS EKG

Front Office Procedures Urine Analysis Minor Surgical

Assisting

Back Office Procedures Laboratory Procedures Hematology

Analytical Skills Basic Patient Care Patient Education

Customer Service Maintain Patient Records Injections

Current GPA 3.8

Experience:

Medical Assisting Extern - Rocky Mountain Care Clinic, Salt Lake City, UT

June - Aug. 2010

Responsible for all areas of basic patient care with exceptional attention

to detail and excellent customer service for all patients. Perform vitals,

urine analysis, eye tests, and drug screening for large industrial laborer

contracts in the Salt Lake area.

Collections Agent - CompuCredit, Salt Lake City, UT Apr.

2007 - Jan. 2009

Managed customer accounts by handling an average of 70 inbound and outbound

calls for current customers. Creating repayment programs to assist

customers in successfully clearing up their outstanding account balances.

Media Analyst - American Express, Salt Lake City, UT Sept. 2002

- Oct. 2004

Responsible for updating and maintaining all customer records affecting

credit approvals and denials for accounts. Processed all incoming mail and

communications in accordance with company policies increasing productivity

for media department on a daily basis.

Fraud Analyst - American Express, Salt Lake City, UT

June - Aug. 2002

Selected for short-term assignment to the Fraud Department to assist in

managing all concerns with regards to potential credit card fraud before

extending further credit to existing customers. Able to satisfactorily

resolve over 96% of all cases in accordance with company policies,

exceeding expectations by 16%.

Credit Analyst - American Express, Salt Lake City, UT Apr. 2000 -

May 2002

Process and review all previously denied applications for credit under

marginal guidelines to facilitate establishing a customer relationship and

extending credit to increase consumers' credit portfolio and provide

greater capital for the company and departmental revenue.

Contact this candidate