Customer Service Representative

*** ****** *********, ******, ** *****

Home: 937-***-****, Cell: 937-***-****, *******@************.***

CAREER OBJECTIVE

To obtain an Information Technology position with a company that

will utilize my previous experience and skills to meet business

objectives and support commitments to customer service, employee

development, and continuous improvement. Open to relocation and

travel.

RELEVANT EXPERIENCE AND SKILLS

. Highly skilled professional with more than 5 years help

desk support and customer support experience.

. More than 10 years monitoring and troubleshooting computer

hardware, software and networks. Currently studying for A+

certification test in September 2010.

. More than 3 years experience in Object Oriented Java

Programming.

. One year experience in UNIX/LINUX Operating System

. Experienced at programming in PHP, Joomla, MySQL, LAMP and

HTML

. 3 years Project Management experience

. Experience with Microsoft Active Directory

. Excellent motivator and very energetic.

. Effective planning and organizational skills. Expertise in

business administration, recordkeeping, planning, policies,

procedures, researching, scheduling, and related

responsibilities to ensure productive operations.

. Utilized Microsoft Office 2007 applications to prepare

schedules, correspondence and status reports.

. Adept at public speaking and translating jargon into

understandable terms.

. Primary strengths are excellent teamwork, analytical,

communication, and interpersonal skills.

. A quick learner who enjoys keeping current with new

developments.

MILITARY HISTORY

09/21/2001-05/17/2004 Army Chief Warrant Officer ? Worked on Brigade Level

help desk. Developed, implemented and trained

subordinates, peers and superiors on new Standard

Operating Procedures and Aircraft Survivability

Equipment for largest helicopter company in the Army.

Customer-lead focus in planning and organizing

production and maintenance resulting in improved

output with very few interruptions to customers.

10/6/1994-09/20/2001 Army Enlisted Soldier ? Noncommissioned Officer in

charge of a small unit; Main focus was training,

developing and motivating soldiers in basic and

advanced Infantry skills

PROFESSIONAL HISTORY

01/04/2010-Present Customer Service Representative

Adecco Staffing ? Miamisburg, OH

Hand-keyed customer orders, processed customer

orders, answered and made phone calls to order entry

specialist and vendors.

05/29/2009-08/11/2009 IT Specialist

C&E Sales, Inc. ? Centerville, OH

Maintained LAN, Internet connectivity, E-mail,

SalesLogix, VPN, Prelude ERP, hardware and personal

computers. Hardware and software troubleshooting.

Maintained all PC software, voicemail and telephone

system.

06/16/2008-04/30/2009 Help Desk Technician

Victory Solutions, Inc. ? Wright Patterson Air Force

Base, OH

Work on a Tier 1 helpdesk for the government's High

Performance Computing Community. Troubleshoot

UNIX/LINUX code. Communicate with programmers, System

Administrators and end users. Use helpdesk tickets to

manage daily work load.

12/17/2007-06/13/2008 PC Technician Co-Op

MotoMan, Inc. ? West Carrollton, OH

Fixed laptops & desktop computers and servers to

include setup, troubleshooting and rebuilding.

Reimaged machines using Ghost and ZenWorks by Novell.

Worked with GroupWise and used helpdesk tickets to

manage daily work.

VOLUNTEER HISTORY

Boy Scouts of America

Boy Scouts-Committee Chairman/Cub Scouts-Pack Trainer

Responsible for Adult Leadership training within the pack.

Also a member of District Training Team responsible for

monthly training. Wood Badge recipient.

EDUCATION AND CREDENTIALS

Continuing Education (GPA: 2.55), MIS, Anticipated Grad June

2011

Raj Soin College of Business

Wright State University ? Fairborn, OH

Associates Degree (GPA: 3.16), General Studies, 2004

Central Texas College ? Killeen, TX

Graduate, Advanced Leadership Course, 2001

Warrant Officer Career Center, U.S. Army, Fort Lewis, WA

. Graduated in the top 10% of the class

Honor Graduate, Leadership Development Course, 2001

I Corps Noncommissioned Officers Academy, U.S. Army, Fort

Lewis, WA

. Graduated in the top 5 of a class of over 200

Contact this candidate